Sutherland reviews

3.5

58% would recommend to a friend

(11,277 total reviews)
avatar

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Mar 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Work from home position. So you do get to work from home which is an advantage. No commute. I really can not think of anything else positive to say other than the people were very nice. Even though they were generally clueless and unable to resolve most issues without constant prompting.

Cons

Very poorly organized training. Lots of technical issues. Its sad there on site employees get US tech support but the Work at home program gets tech support from India. Very poor communication, the techs have no clue about the needs of work at home workers. Very slow to get the necessary tools to employee to train. In some cases taking the first two weeks of trainig before you get any access to the system to even begin training. Training was designed for in classroom and not remote self paced learning. NO support in the way of the training for new employees. This is a start up program with work at home that is maybe six months old. So far it appears its horrible and they are just paying people to train. Wages are very low at $8.50 an hour for a 20-29 hr per week job. They expect you to train 40 hrs a week because it takes them the first two weeks of a four week training cycle to even get you your tools to begin training.

1.0
Feb 3, 2009
Recommend
CEO approval
Business Outlook

Pros

experience and exposure to the outsourcing industry. This is an adequate first job in the business.

Cons

extremely immature management. Limited work life balance. Global company that is run like a mom and pop. very limited career development. This is not a place to stay for a long time.

1.0
Oct 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Sutherland is only a place to work temporarily (i.e 6 mo - 1 yr)

Cons

Management is poor, working conditions are poor. Management takes advantage of those who lack some basic business skills. The high turnover rate speaks volumes to how this company is poorly run. Program directors are not held accountable for the performance of the team. The company just sucks!!!

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Glassdoor has 12,113 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.