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      Sutherland

      Engaged Employer

      Sutherland Account Management Associate/Business Development Associate reviews

      3.4

      58% would recommend to a friend

      (1,616 total reviews)
      avatar

      Dilip R. Vellodi

      67% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Account Management Associate/Business Development Associate employees have rated Sutherland with 3.4 out of 5 stars, based on 1,616 company reviews on Glassdoor. This indicates that most Account Management Associate/Business Development Associate professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Account Management Associate/Business Development Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      2K reviews
      4.0
      Jun 18, 2019

      Great experience in bettering my customer service.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Handling your metrics. Friendly environment. Coaching sessions.

      Cons

      Support system needs to be upgraded. SME and TM needs to be coached on how to handle the agents

      avatar
      Sutherland Response
      7y
      Hi there! Thanks for taking the time to share this review! We strive to provide a positive environment for employees to grow and flourish. We value your input, and will share your areas of concern with the appropriate team. We again thank you, and hope you have a great day!
      1.0
      Jun 11, 2019

      Churn em and burn em mentality

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was in work from home so this was a pro

      Cons

      None stop calls incoming, breaks timed to the second and you better not need the rest room outside of breaktime, or want to use pto because for three years it always refused, if you want lots of mandatory overtime ( 12 hour shifts ) then it would work but for me it demanded a lot for little pay.

      avatar
      Sutherland Response
      7y
      Hi there, and thanks for taking the time to share your feedback. We are aware that this environment can be challenging and sometimes demanding. Your input is valued, and we will share your concerns with the appropriate team. Thank you again for sharing, and we hope you have a great day!
      1.0
      Jun 9, 2019

      Bad idea

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      None come to mind for future reference

      Cons

      No second chance when you have a disability

      avatar
      Sutherland Response
      7y
      Hello. We are disappointed to hear that you did not have a more positive experience with us. We value your review and thank you for indicating where we have an opportunity to improve. Have a wonderful day!
      Viewing 1414 - 1416 of 1,616 Reviews
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      Sutherland reviewsSutherland Account Management Associate/Business Development Associate reviews

      Glassdoor has 12,137 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.