Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)
avatar

Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

284 reviews
1.0
Sep 13, 2025

N/A

Recommend
CEO approval
Business Outlook

Pros

Very considerate on late and absences. They need people.

Cons

low salary, HMO cannot be access. the company was the one restricted big hospitals. You need to check first if the doctor will accept your HMO even if the clinic is accredited, You need to render 1 hour OT everyday.

3.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Nap room Clean facilities Good food Good environment Accomodating staff

Cons

Clinic is not good Queuing often encountered Toxic customers Expensive food Some bad colleagues

Viewing 16 - 18 of 284 Reviews

Glassdoor has 12,152 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.