Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1345) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Sutherland

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

46 reviews

4.0

Mar 11, 2022

not a bad place to work

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

management accessible, clean enviroment, place you can grow.

Cons

its a changing company but I hate when changes are made to reduce pay, things are also done without our knowledge.

3.0

Feb 27, 2022

Sutherland Digital Transformation

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance is very good

Cons

Salary not competitive and no talent retention

Sutherland Response

Good day. Sutherland is indeed a global digital transformation company aimed at providing exceptional experiences to our employees, our clients and their customers. Thank you for sharing this perspective on where we do well and where we may have opportunities to improve. Best wishes!

5.0

Feb 10, 2022

Xyz

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good organization, good in terms of earning incentives

Cons

If no work flow job will be at risk. But you may get a call once again to join back if the work flow bounce back

Sutherland Response

Greetings! Thank you for this stellar feedback. At Sutherland, we aim to create great experiences for all our employees, and positively impact the communities in which we operate. We have also noted your concern and appreciate you taking the time to share. Have a fantastic day!

Viewing 19 - 21 of 46 Reviews

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Sutherland Tech Support Representative reviews

Ratings by category

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not a bad place to work

Sutherland Digital Transformation

Xyz

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