Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)
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Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

46 reviews
2.0
Dec 23, 2022

Improvement needed

Recommend
CEO approval
Business Outlook

Pros

Work form home and we managed to control our time in efficient way

Cons

No career development plan (teams felt lost after some times with no see-able future plan/ goals, demotivated) Rewarding programme to the guide/ team ( either to top performance guides who met the highest kpi or for the team to show appreciation for their hard work ) Less holiday or bonus (13 month bonus or holiday restricted also one of the main concerns ) Training program ( whether self or team training is needed) Big goals/ vision for team ( this is not seen or discussed with the team or management ever since I joined the co)

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Sutherland Response
3y
Thank you for your detailed review and we're sorry to hear that you had a poor experience. If you're happy to give us a chance to change the way you feel, please send the details to SutherlandExperience@sutherlandglobal.com. Thanks
3.0
Oct 13, 2022

Average

Recommend
CEO approval
Business Outlook

Pros

Work from Home (not all position), easy to escalate to management.

Cons

Not much on incentive or bonus

Viewing 16 - 18 of 46 Reviews

Glassdoor has 12,152 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.