Is Sutherland a good company to work for as a Account Management Associate?

Account Management Associate professionals working at Sutherland have rated their employer with 3.2 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Account Management Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Account Management Associate interview questions at Sutherland .

Does Sutherland pay Account Management Associate employees well?

Account Management Associate professionals rate their compensation and benefits at Sutherland with 2.8 out of 5 stars based on 59 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Account Management Associate salaries at Sutherland.

How happy are Account Management Associate professionals working at Sutherland?

66% of Account Management Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Account Management Associate professionals have also rated Sutherland with a 2.8 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Allowed me to work from home and when they lost a contract they worked hard to find another account for us to work on." ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work Environment and Employment" ((in 247 reviews)); "The benefits are good but expensive." ((in 236 reviews)); "Good work life balance and remote" ((in 230 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 647 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 450 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 201 reviews)); "Less hike and no job security" ((in 86 reviews)); "Favoritism is abundant" ((in 45 reviews))

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Sutherland

Sutherland Account Management Associate reviews

3.2

66% would recommend to a friend

(59 total reviews)

Dilip R. Vellodi

75% approve of CEO

45% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

2.9

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Associate, Account Management employees have rated Sutherland with 3.2 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Associate, Account Management professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Associate, Account Management professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

59 reviews

3.0

Jul 8, 2024

Good but management is not professional

Associate, account management

Recommend

CEO approval

Business Outlook

Pros

Company’s policy, transportation, and events are great

Cons

Management and supervisors are very bad on the professional level

4.0

Jun 25, 2024

Good salary with some cons.

Account management associate

Recommend

CEO approval

Business Outlook

Pros

- Highest salary in the Call Center industry. - Very Good Health insurance. - Good and friendly environment. - Good chance to get promoted. - Training is fully paid - Lots of allowances (Night shift, Food allowance, personal car allowance).

Cons

- They have lots of high requirements for promotions for KPIs, absenteeism rate. - Sick leaves are not paid and they deduct from your annual leaves. - Very strict rules for adherence and HR policies. - Mobile phones are not allowed while you're in the floor. - Only night shifts so there's no work-life balance.

5.0

Jun 8, 2024

What does it feel like to work at Sutherland

Associate, account management

Recommend

CEO approval

Business Outlook

Pros

The people are nice and very helpful when it comes to work. They tend to help each other whenever there is a problem or something going on

Cons

The system or computer hardware that is used lowly managed

Viewing 19 - 21 of 59 Reviews

Jobs at Sutherland

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Sutherland reviews Sutherland Associate, Account Management reviews

Sutherland

Sutherland Account Management Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good but management is not professional

Good salary with some cons.

What does it feel like to work at Sutherland

Jobs at Sutherland

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