Sutherland reviews

Favoritism Being treated like numbers

-Management takes no accountability for their actions when something goes wrong, often times the blame is placed on someone else -Company policies change frequently, sometimes for the worst -Hours are not the best, can change at a moments notice and can often affect personal life -Being a team coordinator can be EXTREMELY stressful, especially when management does not provide the promised support. -The training staff needs improvement (better-experienced staff members) -The pay we receive is far from worth the position and responsibilities we have. Expectations of a pay raise are set, but nobody follows through or provides a valid explanation when it doesn't happen -A lot of favoritism within upper management makes it very difficult to move up My biggest issue is that I have been in the VTC role for 3 months and have not received the promised pay raise or any sort of feedback/follow-up. Secondly, the other TC's don't do their own jobs to support teams and I feel helpless as I try to maintain the floor. I have had to ask repeatedly from upper management to provide me feedback, and to this day, I have not gotten that. It's quite disappointing really. -Management should really refrain from hiring leads that have no experience with Airbnb as that adds extra workload to the TC's.