Sutherland Tech Support reviews

3.7

92% would recommend to a friend

(33 total reviews)
avatar

Dilip R. Vellodi

92% approve of CEO

92% positive business outlook

Tech Support employees have rated Sutherland with 3.7 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

33 reviews
3.0
Jun 8, 2015

Sales Driven

Recommend
CEO approval
Business Outlook

Pros

Work from home. Great trainig and great support if you need help.

Cons

When I started training they said sales was a plus not demanded. Biy did they lie. You are required to make at least 6 sales a month and its hard when you work in the tech department and Cox cant even keep customers services running correctly.

3.0
Sep 15, 2014

Work at home

Recommend
CEO approval
Business Outlook

Pros

Great opportunity for work at home. Training was great. Coaches seemed willing to help with any question you may have. Lots of room for advancement and many perks. Hours were never permanently set, rotated monthly so you weren't permanently stuck with hours that may not be ideal. If you are a student, or retiree this may be the ideal place for you.

Cons

Stay at home parents with busy home life this may not be the ideal place for you. Hours were not very flexible for work at home. Once you were given a schedule you were required to work this schedule, unless you were able to swap the complete schedule with another employee (which most of the time other employees wanted the same hours or days off as you. If you are a stay at home parent, the schedule may not be ideal when you have children to pick up or drop off to school. No overnight hours. Management appeared to be friendly, however when notified about the scheduling conflicts, never received a response, never given any other options and when notifying management about resignation due to hours that were impossible to work, never received a response or an acknowledgement. Logged back on to the company network to realize that my profile had been deactivated. Took this as the company acknowledging my resignation. Wow seems like they care until you are no longer of use. Coaches are readily available to answer questions although sometimes it can take up to 3 minutes for a response which doesn't seem to make a difference until you're on the phone with a frustrated customer. Also, sometimes the coaches reply with very sarcastic answers, and make it seem like you're not paying attention to what is been taught when sometimes they really didn't read your question correctly. Very few coaches like this but they are a little cold at times.

1.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

There is no bond in this company.That is the only benefit.Cafeteria is with okay prices.If you are a localite and are really in need of a job you can join.

Cons

People should know tamil 98% of the people working in chennai's office must know.Heavy work pressure .Ill treatment of employees.

Viewing 28 - 30 of 33 Reviews

Glassdoor has 12,154 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.