Is Sutherland a good company to work for as a Tech Support?

Tech Support professionals working at Sutherland have rated their employer with 3.7 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Sutherland .

Does Sutherland pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 33 anonymously submitted employee reviews. This is 25.4% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at Sutherland.

How happy are Tech Support professionals working at Sutherland?

92% of Tech Support employees at Sutherland would recommend their employer to a friend. This rating has increased by 1,252% in the past 12 months. Tech Support professionals have also rated Sutherland with a 3.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Sutherland

Sutherland Tech Support reviews

3.7

92% would recommend to a friend

(33 total reviews)

Dilip R. Vellodi

92% approve of CEO

92% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.7

Work/Life balance

2.8

Senior management

2.4

Career opportunities

Tech Support employees have rated Sutherland with 3.7 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Dec 23, 2023

Good

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good Good Good Good Good

Cons

Nothing Nothing Nothing Nothing Nothing

1.0

Jun 19, 2023

Management is really bad

Tech support

Recommend

CEO approval

Business Outlook

Pros

No pros at all just a disaster

Cons

Management don’t care about you. They will just give you a 1 month notice saying the project your working for the contract is cancelled with the 3rd party company so you may be selected for a different project if they have any or just look for a new job in a short notice.

Sutherland Response

Thank you for posting a review and we’re sorry to hear about your experience.

5.0

May 29, 2023

Excellent organization to work with

Tech support

Recommend

CEO approval

Business Outlook

Pros

They care about their employees

Cons

No cons to describe them

Sutherland Response

We appreciate you stopping by to let everyone know about your journey with us so far! Thank you!

Viewing 7 - 9 of 33 Reviews

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Sutherland Tech Support reviews

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Good

Management is really bad

Excellent organization to work with

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