Sutter Health reviews

Stay away from any open jobs under Sutter Medical Foundation Business Intelligence, Decision Support, and Physician Business Services. There is constant turnover in this group due to the managment style in this organization. It is a toxic work environment in which over half of the staff have resigned over the past year and numerous employees have complained to leadership, HR, and Compliance and nothing has been done to fix the situation. It is well known throughout the organization that the management in this group is completely dysfunctional. Employees are micro managed, publicly humiliated in front of their peers, spoken down to, and are in constant fear of being retaliated against if their opinion differs from manangement. There is a high level of favortism towards select individuals and an unbelievable amount of office politics. Your work will not be appreciated and valued on this team. There is no open door policy and a lack of transparancy and ethical behavior. Unfortunately, the management in this group is not a reflection of the overall great company culture of Sutter Medical Foundation.

I have been working here for almost 3 years and I’ve had enough. Management is absolutely horrendous. If you have a legitimate question you either get blown off or get because I said so. There is a bit of a disconnect from management and patient service reps. Management are always in meetings and if there is a new process that comes out you’ll get an email and the rest is up to you to figure it out. And I think it sad that some information we have to find out from patients especially if it’s a doctor that passed away and is already getting buried and management didn’t say jack crap until representatives started asking. There is hardly any room for growth. You can move to a different line of business if you want but you will be doing the exact same thing and it will either be a lateral move or less pay. There are many companies that pay their employees better. There are some employees that started the same time I did, still know absolutely nothing about the processes, make more than I do, and I continually have to help them. Everything is now about stats and how fast you can get the patient off the phone but still “ help the patient with their needs”. Ever since they changed to the bonus structure it’s been disheartening because even when you know you are doing a good job, these bonuses are unattainable. I got to the point to where I don’t even look at it anymore. When the email comes in to give an update on how I’m doing I just delete it. Because even if you are low on issues, high on customer satisfaction, and your handle time is good, you will lucky to even get the minimum bonus.