Swarovski reviews

3.4

56% would recommend to a friend

(148 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Reviews by job title

148 reviews

Reviews about "Culture"

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2.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Employee discount is good, but prices for the product are high so discount makes it maybe affordable.

Cons

Upper management is intimidating to the store management teams. They don't care about the staff in the stores - they don't even know the employees in the stores. Poor communication down through the ranks.

3.0
Jan 29, 2020

Unrealistic expectations

Recommend
CEO approval
Business Outlook

Pros

Great customers, great product, great discount. Global leadership, culture and values are great and industry leading, however global leadership values and North America leadership values do not align.

Cons

Upper Management has unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros. However as for your “Cons” honestly, we are equally thrilled to read these comments as well, as only with constructive and honest feedback can we work together to improve our company and our work place and your feedback about "unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions" will be shared with upper management and HR as we strive to set our employees up for success. We also want to make sure you are aware that at Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and we want to wish you much success with your career at Swarovski.
1.0
Jan 9, 2020

The Crystal Dump

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to learn if you are ambitious, especially because everyone here is lazy and complacent. You can use it as a stepping stone to get somewhere else. Bonus structure is good, health benefits are good.

Cons

Extremely incompetent people are hired here, either through nepotism or very low interview standards. The legacy employees are here not because they love the organization, but rather because they are incapable of finding other jobs. People are paid large sums of money and do nothing, so they stick around because they essentially have no marketable skills. And because they are not held accountable, why should they go somewhere where they actually have to work? Leadership is not worthy of respect. Unclear what it is they even do on a day to day. High levels of ego from people who don't even understand basic retail functions. Everything is centrally mandated, so the local teams are more in execution mode. Not a dynamic place to make flexible decisions depending on the market fluctuations. No wonder sales are down. Sales teams are insufficiently trained in retail metrics. Very hard personalities to work with. High levels of organizational dysfunction, leading to high turnover. Most toxic manager I have ever dealt with. I had numerous unpleasant situations with high level execs which required my going to HR. They did nothing.

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Swarovski Response
6y
Thank you for sharing your thoughts. We care about employees’ feedback at each step during their career journey at Swarovski. Whenever you are the potential, future, current or former employee – your opinion counts and helps us to develop. The constant learning and improvement is one of our priorities at Swarovski. This is why we are running several initiatives, where employees are encouraged to voice their opinions openly, both positive and negative: • We run an open door policy in all of Swarovski offices around the US (and the world) - enabling our employees to approach Senior Leaders about any topic. • We offer an anonymous compliant phone number to make it easy for employees to raise concerns. • We are conducting exit interviews to learn and talk about any concerns with departing employees. And please remember, Human Resources is always there to be contacted to listen and assist. Thank you for sharing your thoughts and feelings about working at Swarovski. We regret that you did not do this before deciding to leave the company. We wish you many professional and personal successes.
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