Swarovski reviews

3.4

56% would recommend to a friend

(148 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Reviews by job title

148 reviews

Reviews about "Culture"

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4.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The training material and tools available are great. If you enjoy working with people this is a great opportunity. I worked at a location where we got a lot of tourists so talking to them was fun. We were a team of about 8 people we got along great. We had two managers, one of them was absolutely amazing. Employee Discounts PTO Career Advancement

Cons

The pay is low. We first had a great store manager, because of the way she led the team everyone got along and when we didn't she would help solve conflicts but then another manager was introduced and ruined the whole team dynamic. She would start rumors so associates would fight against each other. She would spend most of her time on the back online shopping for personal items during her clock in time, and when an associate would come to the back looking for an item that was an expensive item, so the she could get it ready for the customer, our manager would grab it from the associate, go out and take the sale. Multiple associates complained to our regional manager, and nothing was done about it, all the employees left within 6 months after I left. There is opportunity for advancement, unfortunately, the pay is also very low.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of Course, we are thrilled to read your list of many “Pros” and that your peers “got along great”, building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you felt your new manager negatively impacted your team. Please note your concerns, will be taken seriously and we want to thank you for taking the time to leave a review, here at Swarovski we truly value feedback both positive and negative and want to ensure you it will be shared with upper management as this kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors
4.0
Jun 25, 2019

good environment

Recommend
CEO approval
Business Outlook

Pros

very good culture and people to work with. flexible time schedule.

Cons

it is very slow throughout the day . get busy only during weekends

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of course, we are thrilled to read your list of Pros: “very good culture and people to work with” and “Flexible time schedule”. Work Life balance for our employees is important to us, equally important is building a culture of teamwork and connectedness. Our hope at Swarovski is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life. As for your list of Cons: “it is very slow throughout the day. get busy only during weekends”, this is in part due to the nature of retail, customers tend to shop more on the weekends and have more choices these days on how they can shop, online or in store. We pride ourselves on taking an omni approach to our retail business and offer our customers options on how they shop. We also are working with our Trade Marketing team to bring events and animation to our stores and have already embraced your feedback “new advertising & marketing strategy to get more people in the stores” thru partnerships with designers, celebrity models, design schools and with annual events such as the Tony Award Show, the Oscars, the Rockefeller Center Star Rising in NYC… We also have in partnership with Netflixs produced a documentary the “Waterschool”. In addition, in certain markets we have added TV spots to enhance our adverting campaign. We are constantly looking for innovative ways to market our crystals and finished pieces Once again we want to thank you for taking the time to leave a review at Swarovski we value feedback both positive and negative and it will be shared with upper management both in North America and Globally. Feedback is crucial to the betterment of the company. As always, we wish you much success in your career with Swarovski.
5.0
Jun 19, 2019

Great place

Recommend
CEO approval
Business Outlook

Pros

The culture and values are great

Cons

Retail hours are not flexible

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of course, we are thrilled to read that you list as Pros: “The culture and values are great” building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you feel our “hours are not Flexible”. We understand that flexibility in scheduling is important to employees, and it is always our goal to accommodate our employees’ busy lives as much as possible and to balance this with the needs of the business. However we do acknowledge that sometimes this is not always achieved, but we do try to do are best. Please note we have an open-door policy and encourage our employees to reach out to a member of our management or HR Team to make sure their concerns are addressed and handled strategically and effectively in a timely matter. Once again thank you for your feedback and we wish you all the best in your future endeavors with Swarovski.
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