Sweetwater reviews

4.1

80% would recommend to a friend

(541 total reviews)
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Mike Clem

89% approve of CEO

74% positive business outlook

Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
1.0
Mar 16, 2020

Failing to respond appropriately to COVID-19

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

at this time none none

Cons

They have the ability to invoke work from home during this crisis but have failed to do so. The number of employees far exceeds the recommended limits and while not everyone can work from home there a significant number who can reducing the numbers. They claim to care about employees and community but they have shown their true colors here! Money is their focus--not God or people!

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Sweetwater Response
6y
We always appreciate when a team member shares their concerns directly with us. In this case, we have been following the direct recommendations of leading health experts and authorities - including the Centers for Disease Control and the Indiana Department of Health. Steps we have taken to help protect our employees include closing down to the public our on-site restaurant, coffee shop, public game area, health club, Academy of Music, canceling all outside events and activities, and canceling all internal large meetings. We have additionally ramped up intensive cleaning throughout our campus and have repurposed multiple employees into new roles whose jobs were impacted by some of our cancellations. In addition, we have specifically announced to all employees that they are welcome to speak with their manager or HR if they or a family member have unique health considerations and would like to discuss a work from home arrangement. So far, we have had multiple employees take us up on this offer and we have happily accommodated them. We take the health and well-being of our team members very seriously and are working hard to stay on top of this constantly evolving situation. We are grateful for the positive feedback we’ve received so far from many of our team members (and their significant others) including social media comments like "So grateful they are helping protect our staff!” and "THANK YOU!!!!! I’m so proud to be a part of this team!”. Jeff Ostermann, Chief People Officer
5.0
Feb 23, 2020

I love this place!

Recommend
CEO approval
Business Outlook

Pros

I love the energy at Sweetwater. I hear guests comment all the time that "everyone seems so happy to be here!" Sweetwater expects us to care about what we do and who our customer is. This expectation is for all of us, whether we are working in a Sales position, Distribution, Merchandising, Marketing, IT, Maintenance, Security, or Guest Services. I love that I am encouraged and empowered to go the extra mile for my coworkers and our customers. WOWing the customer and making a Sweetwater difference is not just a directive from the upper management team. They lead by example! The perks at Sweetwater are amazing. They really do invest in their employees. Not only do they offer us a great health plan and 401k, but we also have an opportunity to earn Wellness Credits to offset the healthcare premiums, a state-of-the-art health club with a personal trainer, a medical clinic that gives us $0 cost for basic health needs with our own on-staff doctor and nurse, a diner with made from scratch food at very affordable prices, monthly employee pizza and movie events, hockey, basketball and baseball employee sports nights, Movie Central where we can check out movies and video games at no cost, and an arcade that is free for our families. They have thought of everything!

Cons

Sweetwater is constantly in a state of growth and change. They are always looking for efficiencies and new and better ways to serve the customer. I personally love it, but because of this, you have to be willing and able to adapt to changes before you even know why a change is being made. As an employee, we don’t always have access to the big picture so we have to trust the vision of our leaders. If you don’t do well with change then this place is not for you!

5.0
Feb 6, 2020

Sweetwater is Magical

Recommend
CEO approval
Business Outlook

Pros

The people are amazing, everyone is so kind. The convenience of all the amenities like the diner, coffee shop, salon which is open to the public, doctor on site for "emergencies", the gym with personal trainer. The live concerts that happen occasionally during the lunch hour. The respect, Chuck himself tells you we are all adults and they trust us. They tell you during orientation how amazing you are, great confidence boost. You are well "book" trained before starting the actual position which you are given the freedom to make your own, within the trained parameters. After moving into my position the gentlemen I work with were very forgiving of my "newness". It is just a super fun environment.

Cons

9-6 would be the only con I can come up with but I love my job so it is totally doable. One thing I have seen in my time here is that Sweetwater is either for you or not, there doesn't seem to be an in between.

Viewing 436 - 438 of 541 Reviews

Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.