Pros
- high achieving culture - surrounded by knowledgeable teammates - gear discounts The biggest positive is that you will learn to work hard and be a high functioning corporate employee that will hopefully take these skills elsewhere, where you can make more money.
Cons
- The people who work here are amazing, but the structure of the company is that of retail--most positions are low-paying. - The company argues pay is "market rate" but the job description of tech support does not encapsulate everything a tech does. If a customer complains enough, someone will do what is well-beyond the scope of their job (ie format a hard-drive, install software, handhold customers with step-by-step instructions to connecting a newly purchased studio, provide instructions on how to use a new piece of gear). There were instances where agents installed every bit of software a customer bought onto their new computer, then tested the software to verify it worked. When that customer had a suspicion something wasn't working, a tech was assigned--sometimes for weeks at a time--enduring monotonous testing just to make a customer's whimsy doubts go away. The expertise required to perform this work goes unacknowledged and the company pretends it is worth less than it actually is, all the while reaping the benefits and saving customers that otherwise would not stay, had techs not been able to help. - Customers will decide which techs they like, then only speak with those techs, as if they were in-house help on the customer's payroll. Management will enable this behavior if the customer has spent enough money at Sweetwater. - Long time customers and friends of the original founder abuse techs. They know they will get what they want, and will disrespect you, demean you, and make demands that you must fulfill. - Some supervisors go to bat for their team and work hard. Others will sit on their phone all day and pretend to work.