Sweetwater reviews

4.0

77% would recommend to a friend

(540 total reviews)
avatar

Mike Clem

88% approve of CEO

72% positive business outlook

Sweetwater has an employee rating of 4.0 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sweetwater employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

540 reviews
3.0
Oct 30, 2023
Recommend
CEO approval
Business Outlook

Pros

- You can make a great living if you push yourself to the absolute limit and sacrifice a normal work/life balance. - Largely left alone by upper management. - Discounts on gear

Cons

- This is a call center despite what management will tell you. You're expected to handle incoming customer service related calls but also expected to make a high volume of outbound sales calls, emails, texts. And you WILL be judged by these metrics. - Scheduling in Sales is an absolute nightmare. Good luck having a normal work/life balance. - Management in Sales is contradictory and often disconnected from Sales Engineers. - Failing CRM, technical issues are frequent and disruptive. - Arbitrary rules for awarding commission and arbitrary/fluxuating expectations depending on who your direct Sales Manager is. - Sales is vehemently against work-from-home even as a temporary, short term option. - Getting access to the best quality leads is based on timing and office politics, not on your expertise. - Under-the-table big customer hand-offs happen constantly. The best way to make money here long-term is to have big customers literally handed to you by other sales guys who are leaving. It's NOT about how good you are at prospecting clients.

2.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

It’s can be a fun environment, you get lots of vendor swag, and most of the people are really nice.

Cons

They make it sound like you’ll be rich, but they won’t tell you they just changed the commission structure, and there’s no way of knowing if new people will make as much as the sales engineers that came before. Some managers know that people of color and women make substantially less commission than white men, but other managers will just tell you that these employees “aren’t our best” when this is pointed out. With 6 women and 7 black men among over 550 white male sales engineers, these people can’t really defend themselves. Anyway, regardless of demographics, the moment you get out of training, they’ll cut your pay. I’ve heard a manager say it’s because they want us to be hungry, to work harder for that commission. I’ve heard of people breaking the low base pay in their second paycheck, but I’ve actually spoken to people who didn’t break that base in their first year. Once there’s nothing left in your account, you’ll “live on the badge” and buy all your food at work before the money hits your paycheck. Then, when the smaller paycheck comes, you don’t know if you’ll make rent. But at least you can buy your morning coffee with your badge. It’s like a mining town. We buy our meals here, we get our hair cut here. We’re all musicians, so we buy gear here. I’m lucky I didn’t get a sweetwater credit card and get into debt like many of my coworkers. I had substantial savings when I started working at Sweetwater, but all that is gone now. The experience has not been worth the costs.

2.0
Oct 9, 2020
Recommend
CEO approval
Business Outlook

Pros

You get to work with some awesome and talented individuals at Sweetwater and you get to work on making the site for a great music retailer better, but unfortunately for me the cons (especially after COVID) really drove me to find employment elsewhere.

Cons

First, the company's COVID response was great...at first. The department I got to work in was able to work from home (as well as many of the other departments in the business). We were setup quite easily to work remotely and our team showed that we were able to produce content and finish work just as well as we did from the office. But after a few months, management decided for some reason they wanted everyone back in the office (in the middle of a pandemic). Reluctantly, I went back and had to wear a mask all day at my desk just to write code...which I can do from anywhere. To put it bluntly, it sucked. It drove me to look for employment elsewhere and I was easily able to find a better paying job that allowed me to work 100% remotely (that is the future of software development). Now that I've left I've heard that there was an outbreak in my department and 2 people have tested positive for COVID with another 8 put in quarantine. It's just plain idiotic that management would allow something like this to go on. It's needless and absolutely reckless. Now I'm sure the CPO will respond to this saying that Sweetwater has followed guidelines, but that is NOT what I saw on a day to day basis. I was always within arms length of my desk mates and saw many people neglecting masks. There was no enforcement of any guideline. I didn't feel safe anymore and had to leave. That should be eye opening (along with various outbreaks) but apparently not. The management should be ashamed of themselves. Chuck Surack always says that we want to follow the scout's motto of doing good. Well is needlessly putting your employees in harm's way "doing good"? Honestly, I wish that was the only reason I left. I also left because there is just no path forward to advance my career at Sweetwater. You're either a developer or a manager. The concept of a senior developer or tech lead is completely foreign to them. There was no yearly salary increase (not without constant badgering). You seem to be expected to work just for the joy of getting to work at Sweetwater. Sorry but I've got bills and a family. Just wish the management showed they cared instead of saying it over and over. Finally, payment was kinda "meh". It meets the state average for the position but with no advancement...you're kinda stuck.

avatar
Sweetwater Response
5y
Thanks for your review. I understand your strong belief in working remotely. Of course, our team is always happy to have conversations and explain our approach that is based on following the guidance of the leading health and medical experts in our community. There are certainly some companies and industries that are set up to work fully remotely for long periods of time but there is some uniqueness to Sweetwater's model that requires our approach to be a bit more nuanced....while still ensuring that we're focused on doing those things that the medical professionals indicate are critical to ensuring everyone's wellbeing. I would like to clarify that it's certainly not accurate that people at Sweetwater (including Chuck or those in management positions) don't care about the well being of our employees. Our leadership team are real people with emotions and families they are caring for and who are working through the challenges of this season right alongside the rest of our team members. They are factoring in information directly from the leading health authorities about how best to protect all aspects of employee health (physical, mental, emotional, and more). They are also ensuring that we have a company that can last for the long-term to continue to recruit new team members, pay salaries, care for our customers, and direct charitable support into the hundreds of community organizations in our region that we help support. You are correct that we are following all CDC and State Department of Health guidelines for our campus. Both state and local health authorities have visited our campus and have repeatedly confirmed that our people are doing everything right to care for each other. However, your statement about an "outbreak" is not accurate. This has not occurred in any way whatsoever. Our processes are working to take care of our people and we are committed to making sure it stays that way. I'm proud of how amazingly all of our team members are taking the responsibility to protect each other's health. I believe in them and their capability to keep making wise choices as they've been doing every day. That's the Sweetwater Difference - our employees standing side-by-side with each other even in the midst of challenging times and continuing to take care of our customers who are counting on us to help them create beautiful music and achieve their musical dreams. If you'd like to talk with me more about any of this, I'd be more than happy to do so. - Jeff Ostermann, Chief People Officer
Viewing 16 - 18 of 540 Reviews

Glassdoor has 569 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.