Is Swift Transportation a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Swift Transportation have rated their employer with 1.8 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Swift Transportation employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Swift Transportation now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Swift Transportation .

Does Swift Transportation pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Swift Transportation with 1.5 out of 5 stars based on 28 anonymously submitted employee reviews. This is 57.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Swift Transportation.

How happy are Customer Service (CSR) professionals working at Swift Transportation?

28% of Customer Service (CSR) employees at Swift Transportation would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated Swift Transportation with a 1.7 rating for work-life-balance, 1.8 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Swift Transportation?

Truck Driver (325) , Class A Truck Driver (184) , Driver (108) , OTR Truck Driver (104) , OTR Driver (87) , Class A Cdl Truck Driver (40) , Company Driver (35) , Dedicated Driver (31) , Professional Truck Driver (26) , CDL Driver (25) , Driver Manager (23) , Driver Leader (20) , Owner Operator (18) , Customer Service Representative (15) , Account Manager (12)

What are the pros of working at Swift Transportation according to real employee reviews?

"Great people to work with" ((in 58 reviews)); "Good benefits and you gain experience" ((in 52 reviews)); "Good training keeps you moving" ((in 41 reviews)); "Had a great DM and made good money" ((in 37 reviews)); "Had a good driver manager which makes all the difference." ((in 26 reviews))

What are the cons of working at Swift Transportation according to real employee reviews?

"The Pay is low and the home time is far and inbetween" ((in 161 reviews)); "Poor management and office staff." ((in 57 reviews)); "long hours always available hard to meet quota" ((in 36 reviews)); "Poor communication and unorganized." ((in 18 reviews)); "Bad trips and managers don't care" ((in 18 reviews))

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Swift Transportation

Swift Transportation Customer Service (CSR) reviews

1.8

28% would recommend to a friend

(28 total reviews)

Adam Miller

27% approve of CEO

26% positive business outlook

Ratings by category

2.1

Culture & values

2.1

Senior management

2.0

Career opportunities

1.8

Diversity & inclusion

1.7

Work/Life balance

1.5

Compensation and benefits

Customer Service (CSR) employees have rated Swift Transportation with 1.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a poor working experience there. Swift Transportation is rated 49% below average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

5.0

Jun 15, 2022

Great Company to work for

Account manager

Recommend

CEO approval

Business Outlook

Pros

Knowledge and career growth avaible in all segments of business Dedicated / Linehaul OTR/ Logistics/ refrigerated.

Cons

Wages / Salaries a bit behind industry standard.

4.0

Mar 28, 2022

Great place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great coworkers Flexibility Fast pace

Cons

They do not offer paid maternity leave

1.0

Feb 11, 2022

Job

Account manager

Recommend

CEO approval

Business Outlook

Pros

Big Company and nice trucks

Cons

Huge turn over within the company

Viewing 16 - 18 of 28 Reviews

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Jobs at Swift Transportation

Customer Service On-Site Representative

Owner Operator Business Specialist

Customer Account Manager

After Hours Customer Account Specialist

Customer Account Manager

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Swift Transportation

Swift Transportation Customer Service (CSR) reviews

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