Does Symetra pay their employees well?

According to anonymously submitted Glassdoor reviews, Symetra employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Symetra. This rating has been stable over the past 12 months.

How satisfied are employees working at Symetra?

73% of Symetra employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Symetra 4.2 out of 5 for work life balance, 4.2 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Symetra?

Case Manager (19) , Customer Service Representative (17) , Manager (11) , Intern (10) , Business Analyst (9) , Systems Analyst (6) , Analyst (5) , Claims Examiner (4) , Contract Specialist (4) , Data Analytics Intern (4) , Director (4) , Sales Support Specialist (4) , Software Engineer (4) , Underwriter (4) , Unit Manager (4)

What are the pros of working at Symetra according to real employee reviews?

"Good benefits and work/like balance" ((in 68 reviews)); "A lot of really great people who care about their jobs and the service they provide to our clients" ((in 52 reviews)); "Good work life balance depending on the project" ((in 39 reviews)); "Really seems to care about community partnerships and the culture is great" ((in 27 reviews)); "I have a great team and they have all been very helpful." ((in 13 reviews))

What are the cons of working at Symetra according to real employee reviews?

"Also some poor management from those who had been with the company for too long." ((in 38 reviews)); "Everyday is spent putting out fires the senior managers have created due to their lack of knowledge." ((in 27 reviews)); "The low pay makes the morale in the department low and sad." ((in 25 reviews)); "This is a disadvantage to existing employees who may have been with company for years and a new unexperience person comes in at same or higher salary." ((in 14 reviews)); "No training in my department for my specific job; learn as you go; procedures unclear/not in place" ((in 11 reviews))

What are employees saying about Symetra layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Symetra layoffs and their outlook for job security at Symetra in 2026.

What are the top reviewed Symetra locations?

Bellevue , Seattle , Enfield , Waltham , Des Moines , Boston , New York , Washington , West Des Moines , Illinois City , Washington , Ashland , Phoenix , Bellevue , Charlotte , Dallas , Conroe , Texas City , Fresno , Los Angeles , Redondo Beach , San Diego , Farmington , Hartford , Las Vegas , Richland , Everett , Issaquah , Renton , Phoenix

Symetra reviews

4.0

73% would recommend to a friend

(483 total reviews)

Margaret Meister

88% approve of CEO

82% positive business outlook

Ratings by demographic groups

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Gender

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Parent or family caregiver

Veteran status

Symetra has an employee rating of 4.0 out of 5 stars, based on 483 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Symetra employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

483 reviews

2.0

Mar 1, 2024

Work at Symetra

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Paid time off, vacation accrual was good

Cons

You're on your own once you're done with training; if you don't have an answer, you are told to go look up articles on Salesforce and find the answer, which could take you up to 5 minutes to find the answer.

Symetra Response

2y

Thank you for sharing your concerns. We take these issues seriously and are committed to fostering a fair and respectable work environment. If you believe you experienced or witnessed violations of our Code of Conduct, we encourage you to report it to speakup@symetra.com.

3.0

Dec 20, 2023

RETIREMENT NB NEEDS A REVAMP

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and remote work are the only things I can think of.

Cons

Pay - they often stress that the pay is competitive but many long-time employees are still on the low to mid pay grade. Poor management - Favoritism lingers within retirement NB because of lazy and poor work quality employees are never held accountable for not pulling their end of the weight which leads to a lack of motivation from others. Favorited employees are given PTO privileges despite rules in place which limits how many people can be out at the same time. Management will ignore or answer vaguely on what they don't want to discuss or address.

Symetra Response

2y

From Shawnna Hiatt, VP Operations: Thank you for sharing your concerns. As a top employer of choice, we take these issues seriously and are committed to fostering a fair and accountable work environment. If you believe you experienced or witnessed violations of our Code of Conduct, we encourage you to report it to speakup@symetra.com. You can also share more details about your experience by contacting your HR business partner, Denise Portillos.

1.0

Mar 22, 2023

Lack of opportunity or guidance

Associate customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits Ok Pay Remote work

Cons

No management follow through No guidance or opportunities for growth unless you work yourself to death Don’t communicate clear goals or expectations

Symetra Response

3y

I’m sorry to hear you had a negative experience at Symetra. I hope you shared your concerns with a manager or your HRBP before you decided to leave. We’re working hard to keep pace with record-setting new business, staffing up and automating more of what we do. CSRs have a demanding job and performance expectations should always be clear. Promoting from within is a value we pride ourselves on, and many of our call center employees successfully transition into other roles in the company.

Viewing 82 - 84 of 483 Reviews

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Symetra

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RETIREMENT NB NEEDS A REVAMP

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