Question 1

Is Synchrony a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Synchrony have rated their employer with 3.6 out of 5 stars in 406 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Synchrony.

Question 2

Does Synchrony pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Synchrony with 3.8 out of 5 stars based on 406 anonymously submitted employee reviews. This is 5.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Synchrony.

Question 3

How happy are Customer Service (CSR) professionals working at Synchrony?

Accepted Answer

56% of Customer Service (CSR) employees at Synchrony would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Synchrony with a 3.4 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Synchrony?

Accepted Answer

Customer Service Representative (315), Customer Service Representative (CSR) (89), Senior Analyst (58), Collections Representative (56), Manager (52), Senior Customer Service Representative (45), Analyst (40), Collections Specialist (32), Vice President (31), Fraud Specialist (29), Assistant Vice President (26), Bilingual Customer Service Representative (26), Senior Representative (25), Intern (24), Software Engineer (22)

Question 5

What are the pros of working at Synchrony according to real employee reviews?

Accepted Answer

"Also great benefits and 401k" ((in 346 reviews)); "Very flexible and good work life balance" ((in 198 reviews)); "1. Pay is great." ((in 119 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 95 reviews))

Question 6

What are the cons of working at Synchrony according to real employee reviews?

Accepted Answer

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Low compensation compared to other similar industries." ((in 20 reviews)); "Lack of management skills and favoritism amongst employees." ((in 19 reviews)); "Limited growth opportunities for staff" ((in 13 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

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Work from home option but pay could be better

Great management and coworkers, but long hours are tiring

Friendly environment but hectic call volume and odd hours

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