Is Synchrony a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Synchrony have rated their employer with 3.6 out of 5 stars in 406 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Synchrony .

Does Synchrony pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Synchrony with 3.8 out of 5 stars based on 406 anonymously submitted employee reviews. This is 5.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Synchrony.

How happy are Customer Service (CSR) professionals working at Synchrony?

56% of Customer Service (CSR) employees at Synchrony would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Synchrony with a 3.4 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 346 reviews)); "Very flexible and good work life balance" ((in 191 reviews)); "Great pay and lots of perks." ((in 118 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 95 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 45 reviews)); "Leadership on the Golmind Brand Team operated as a tight clique, and project assignments were heavily influenced by favoritism rather than experience or skill set." ((in 18 reviews)); "Less growth opportunity provided to internal candidates" ((in 12 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Bad politics inside the office." ((in 8 reviews))

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Synchrony

Synchrony Customer Service (CSR) reviews

3.6

56% would recommend to a friend

(406 total reviews)

Brian Doubles

89% approve of CEO

56% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.4

Work/Life balance

3.1

Senior management

3.1

Career opportunities

Customer Service (CSR) employees have rated Synchrony with 3.6 out of 5 stars, based on 406 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

406 reviews

5.0

Nov 6, 2025

Great Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Work Setup Employee Engagement People Focused

Cons

Lesser basic pay, but increasing, not much of cons

5.0

Oct 16, 2025

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work from home option best

Cons

Na there fee food for all employees

4.0

Oct 14, 2025

Great call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and great work culture

Cons

Nothing that comes to mind

Viewing 10 - 12 of 406 Reviews

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Synchrony

Synchrony Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company

Customer service representative

Great call center

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