Is Synchrony a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Synchrony have rated their employer with 3.6 out of 5 stars in 406 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Synchrony .

Does Synchrony pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Synchrony with 3.8 out of 5 stars based on 406 anonymously submitted employee reviews. This is 5.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Synchrony.

How happy are Customer Service (CSR) professionals working at Synchrony?

56% of Customer Service (CSR) employees at Synchrony would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Synchrony with a 3.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 339 reviews)); "Very flexible and good work life balance" ((in 194 reviews)); "Pay was good plus shift Remote" ((in 112 reviews)); "Great people and very helpful" ((in 98 reviews)); "Management is great in terms of giving proper training time to time." ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 7 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

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Synchrony

Synchrony Customer Service (CSR) reviews

3.6

56% would recommend to a friend

(406 total reviews)

Brian Doubles

89% approve of CEO

56% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.4

Work/Life balance

3.1

Senior management

3.1

Career opportunities

Customer Service (CSR) employees have rated Synchrony with 3.6 out of 5 stars, based on 406 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

406 reviews

2.0

Sep 8, 2025

You Only Get Promoted If You Are Friends With Someone In That Department

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can apply for any position that comes up.

Cons

If you qualify for a position, they'll still tell you that you don't meet the qualifications for that position. No matter how extensive your background is. You can have 30 years of banking experience and that department will hire some kid straight out of high school with none over your years of experience.

5.0

Sep 3, 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Growth opportunities, uplifting environment, great management, company engagement with employees and community.

Cons

Call volume can be overwhelming at times.

2.0

Aug 11, 2025

Fired without following protocol

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits PTO Advanced vacation hours Paid Holidays

Cons

Unrealistic expectations Overworked 7 minute cap on personal time off the phones during your entire 8 hour shift.

Viewing 13 - 15 of 406 Reviews

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Jobs at Synchrony

Customer Service Representative

Executive Administrative Assistant

AVP, Credit Services Manager TJX (White Plains)

VP, External Communications

Regional Credit Sales Manager - West Texas/New Mexico

Synchrony reviews FAQs

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Synchrony

Synchrony Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

You Only Get Promoted If You Are Friends With Someone In That Department

Great place to work

Fired without following protocol

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