Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 335 reviews)); "Very flexible and good work life balance" ((in 185 reviews)); "Great pay and lots of perks." ((in 117 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 87 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "They show alot of favoritism." ((in 23 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Felt like they picked favorites." ((in 7 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(498 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

498 reviews

Reviews about "Compensation"

Return to all reviews

3.0

May 18, 2016

Hard work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Average wage, relaxed environment, casual attire

Cons

Irate customers, difficult to maintain quotas, 100+ calls a day

4.0

May 6, 2016

Overall a Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is very competitive and they actually pay you your bonus and merit increases Great work/life balance Work from home opportunity Not being micromanaged Benefits are pretty good Vacation/Time off is good and easy to use Encouraging bosses You get to know your manager and their manager, so you're not just a face in the crowd Feel like you're being heard

Cons

Interoffice politics - this goes on everywhere, need to learn how to play the game No onboarding - Have to figure it out on your own

1.0

Apr 27, 2016

Good Company, IRA Department Terrible

Ira associate

Recommend

CEO approval

Business Outlook

Pros

Decent entry level salary, very easy job, zero true responsibility other than getting your assigned work done. Cannot stress enough that this is entry level. Perfect out of college job, get your experience and leave. Would not stay longer than a year.

Cons

Management is decent, but learning as they go. Senior associates are TERRIBLE. Incredibly nosy, always complaining about their workload, even though it is quite minimal. It is probably due to their lack of knowledge in the Retirement Industry, which would explain why they are in their 40s and still only doing enty level processing. Their minds work incredibly slowly. I left abruptly due to them.

Viewing 463 - 465 of 498 Reviews

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Jobs at Synchrony

AVP, AML Governance Manager

AVP, Acquisition Fraud Strategy and Model Monitoring

AVP, Field Sales Manager - OnePay Bentonville/Memphis

VP, Enterprise Capacity Planning & Forecasting

AVP, Field Sales Manager - OnePay (DC/MD/VA)