Is Synchrony a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Synchrony have rated their employer with 3.5 out of 5 stars in 82 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Synchrony .

Does Synchrony pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Synchrony with 3.6 out of 5 stars based on 82 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Synchrony.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 346 reviews)); "Very flexible and good work life balance" ((in 198 reviews)); "1. Pay is great." ((in 119 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 95 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Low compensation compared to other similar industries." ((in 20 reviews)); "Lack of management skills and favoritism amongst employees." ((in 19 reviews)); "Limited growth opportunities for staff" ((in 13 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

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Synchrony

Synchrony Customer Service Representative CSR reviews

3.5

37% would recommend to a friend

(82 total reviews)

Brian Doubles

87% approve of CEO

25% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.6

Compensation and benefits

3.2

Senior management

2.7

Career opportunities

Customer Service Representative (CSR) employees have rated Synchrony with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

82 reviews

4.0

Jul 23, 2025

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

life balance and good income

Cons

so far nothing negative to say

4.0

Jul 18, 2025

Good Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay. Flexible schedule. Weekly pay.

Cons

HR seemed to not care when I was discharged due to a family emergency that arose. My direct management did try to help me but the HR seemed uncaring.

4.0

May 25, 2025

Great place for remote work.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The hours and benefits were awesome.

Cons

Very strict on attendance and metrics. You have to meet your numbers or you will be written up.

Viewing 4 - 6 of 82 Reviews

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Synchrony reviews Synchrony Customer Service Representative (CSR) reviews

Synchrony

Synchrony Customer Service Representative CSR reviews

Ratings by category

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Reviews by job title

CSR

Good Job

Great place for remote work.

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