Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 342 reviews)); "Very flexible and good work life balance" ((in 199 reviews)); "Pay was good plus shift Remote" ((in 117 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "dominated, inconsistent performance review process, corrupt HR department, favoritism, lies on great places to work surveys, women lack upward mobility, optics more important than reality" ((in 18 reviews)); "Bad politics inside the office." ((in 9 reviews)); "Mid level management always entertains favorites" ((in 6 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

91% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Oct 18, 2023

Limited Opportunities to Grow

Assistant vice president

Recommend

CEO approval

Business Outlook

Pros

Hybrid or remote work model

Cons

There's very little opportunity to grow or get promoted if you come from the outside. There's a severe bias for promotions towards people who were participants in the Business Leadership Program. No opportunities if you didn't do that program 10+ years ago. Hiring managers within the company have already decided who they're choosing for a position before it's even posted. The CEO announced that next year there will no backfills or new positions in the company which is shocking considering the few opportunities that existed in 2023. Don't believe HR's lies about career growth: You will be stuck at the level you enter the company at forever.

1.0

Jun 6, 2023

No thank you- not for me

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Banking Holidays Events Employee Benefits Rest n Vest

Cons

Antiquated Tech Stacks Heavy Politics “In-Crowd” High School feeling with legacy folks Not friendly to new hires coming in

1.0

Oct 12, 2020

DO NOT accept a job from this nasty place

Collections representative

Recommend

CEO approval

Business Outlook

Pros

A weekly pay check is all

Cons

Management is HORRIBLE, Favorites are played, They only come at you with bad news never positive, Witch hunting occurs often, You are verbal punching bags with their ignorant customers they give credit to.

Viewing 61 - 63 of 2,547 Reviews

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Jobs at Synchrony

AVP, Change Management

Executive Support Site Leader

AVP, B2B Digital Product Owner