Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 342 reviews)); "Very flexible and good work life balance" ((in 199 reviews)); "Pay was good plus shift Remote" ((in 117 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "dominated, inconsistent performance review process, corrupt HR department, favoritism, lies on great places to work surveys, women lack upward mobility, optics more important than reality" ((in 18 reviews)); "Bad politics inside the office." ((in 9 reviews)); "Mid level management always entertains favorites" ((in 6 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

91% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Feb 24, 2020

100% in agreement with all the 1 star reviews. do not work here... specifically not under barber or birons organization!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was going to write pay/bonus and PTO... but really many other companies offer that too.. So really no pros here

Cons

I would not even give it a zero... I'd give it a 'minus' rating. Wanna know why-- 100% racist company. only need employees who say 'yes sir/yes mam' World of difference in treating employees versus contractors. Escalations mean nothing. HR policies are absolutely ridiculous... Loads of playing favorite... in terms of not taking action if that person is your favorite or white skinned or a GE employee. God knows what contract Synchrony has with contracting agencies... absolute weirdo's and good-for-nothings are hired! I guarantee whoever gave this firm more than 2-3 stars are either white skinned, GE employees or just plain lucky!

3.0

Oct 7, 2019

Nothing last forever

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits. AMAZING history, caring staff from manager, support roles and floor employees. Nice location. Strong security.

Cons

This last year really went down with leadership. So many good employees stand by core values EXCEPT upper leadership (not managers, they are great) Upper leadership are losing their value of the people. Cold lay-offs with zero support from directors (they don’t need to be cold not negligent) nsincere communication, departments shutting down to go across seas, no open communication, employees are isolated and in the dark.... used to be a really good company to work for. Their ratings are falling and I predict a drastic fall these next few years.

5.0

Oct 2, 2019

UNBElLIEVEABLE!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A unique culture of care! From day one this company goes out of its way to make sure that you know what they want you to succeed, in whatever you choose. Work forward is what I hear, and it is literal! Our site manager and CEO both started in call center positions, and they are both women! If you have the ambition, integrity, and ethics to pursue it, Synchrony will be there for you every step of the way!

Cons

Besides your standard breaks,(2-15min and 1-30 min) they allow for 2 sets of 2 -3min breaks for like a bathroom break. 3 minutes is not long enough, period. And if you are over the 3 mins then you out of adherence, and that is never any good!!

Viewing 64 - 66 of 2,547 Reviews

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Jobs at Synchrony

AVP, Change Management

Executive Support Site Leader

AVP, B2B Digital Product Owner

Synchrony

Synchrony reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

100% in agreement with all the 1 star reviews. do not work here... specifically not under barber or birons organization!

Nothing last forever

UNBElLIEVEABLE!!

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