Pros
Benefits start first day. 15.00 min wage for customer service representative.
Cons
Overworked because they are always understaffed. Have to deal with nothing but angry people who are verbally abusive and you have to warn them like children before being able to hang up the phone. Have to use benefit time( vacation, PTO) to have a day off and if you have none available you will get wrote up they do not care if it's an emergency. Very strict metrics and they also now have Artificial intelligence monitoring your tone and flow of conversation for every call. They also brag about work/life balance but they really aren't flexible at all. Especially since they don't ever have enough people to handle the call volume. In the years I've worked there I have never seen so many people come and go and I have worked in the retail sector. While they brag about benefits they are mediocre at best. They limit employees as well that aren't in pursuit or have a degree from doing any of their development programs which is very discriminating to an employee that may have multiple years of financial experience. They think sending you candy is a way of rewarding your hard work. Raises are horrible. I am glad I moved on.
