Synchrony reviews

4.1

79% would recommend to a friend

(2,549 total reviews)
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Brian Doubles

90% approve of CEO

75% positive business outlook

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 10, 2015

Fraud Division

Recommend
CEO approval
Business Outlook

Pros

There are not a lot of typical pros for working at Synchrony Financial. They did recently add a "coffee" station in although they had to add a disclaimer sign indicating it was not made from actual coffee. The work is consistent. Always at least a 40 hour work week to complete under normal circumstances. Healthcare used to be good. It's not anymore.

Cons

Working in conjunction with peers to solve major issues is discouraged. The rules and requirements of the job change every day but the software used to do the work is 10-20 years old. Shooting the messenger is a common tactic. Trying to go above and beyond in your role is strongly discouraged across all areas of the business. Stay in your box and keep your head down. Analytical people need not apply. Sadly because the business does not promote people who are analytical upper management is full of individuals incapable of adapting and creating solutions. Work and family is something that is preached about. It does not exist here. Any deviation from the set schedule will land a person on the fast track to write ups. Compensation is poor, advancement is negligible.

4.0
Jun 28, 2015

Call Center Fraud Division

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of training for the position, the people you work with are all great. Everyone help Everyone. Management on the floor is very relaxed with the exception of a few. They offer quite a few in house functions such as 5min massages, BBQ's, they celebrate the holidays although you work all of them, they buy food for numerous occasions, and they have an on site cafeteria and a gym.

Cons

The standard for making a bonus is unreasonable, the standard time for completing calls is unreasonable, they will coach you till your blue in the face but in the end if you don't meet an average call time of 6.5 minutes per call (fraud dept) then you will be discharged.

2.0
Jun 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Coworkers are excellent. Everyone gets along pretty well. I love the team I work with.

Cons

Too strict on Quality. I can respect the fact that you want all customers treated with divinity and respect, but to be fired over too many failed calls is ridiculous.. And it's not even because of being rude to the customers.

Viewing 169 - 171 of 2,549 Reviews

Glassdoor has 2,848 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.