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      Synchrony

      Engaged Employer

      Synchrony reviews

      4.1

      79% would recommend to a friend

      (2,547 total reviews)
      avatar

      Brian Doubles

      91% approve of CEO

      76% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      4.0

      Compensation and benefits

      3.8

      Senior management

      3.7

      Career opportunities

      Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Jun 28, 2015

      Call Center Fraud Division

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of training for the position, the people you work with are all great. Everyone help Everyone. Management on the floor is very relaxed with the exception of a few. They offer quite a few in house functions such as 5min massages, BBQ's, they celebrate the holidays although you work all of them, they buy food for numerous occasions, and they have an on site cafeteria and a gym.

      Cons

      The standard for making a bonus is unreasonable, the standard time for completing calls is unreasonable, they will coach you till your blue in the face but in the end if you don't meet an average call time of 6.5 minutes per call (fraud dept) then you will be discharged.

      1.0
      Jun 27, 2015

      Be ready to Slave for little pay!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO health insurance 401K schedule that's it. Not much good things to say about this place besides that it sucks!

      Cons

      This company is very strict on quality, literally you can't do anything for the customers can't help them get access to there online account, can't help with online username or account number. Very limited on what you can or can't say to the customer be ready to read word for word from a script. Also a lot of favoritism. 1 person out of the whole company gets to give updates to the whole site while the others slave on the phone and only get awarded $100 more a month. This site is located at 3150 S 48th st phx. I would never recommend a friend/relative to work or apply here! It is horrible!

      5.0
      Jun 26, 2015

      Great place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, saves on gas and time to commute. I can work in my underwear and that is so comfortable for me.

      Cons

      Only able to work 19.5 hours a week, I wish we could work more hours from home but it is a great part time position.

      Viewing 2500 - 2502 of 2,547 Reviews
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      ReviewsSynchrony reviews

      Glassdoor has 2,846 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.