Sysco Customer Service Representative reviews

3.4

79% would recommend to a friend

(34 total reviews)
avatar

Kevin Hourican

100% approve of CEO

79% positive business outlook

Customer Service Representative employees have rated Sysco with 3.4 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Sysco is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

34 reviews
4.0
Nov 2, 2025

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Great entry level role and lots of career opportunities

Cons

Many processes to learn and follow. Benefits could be better.

1.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Gained experience handling high call volumes and problem-solving under pressure Exposure to the food distribution/retail logistics industry Opportunities to learn resilience in a fast-paced environment

Cons

Extremely high call volume (80+ calls/day) with only 15 seconds after-call work allowed Only one raise in 2.5 years, and it was just a few cents Required to work on holidays, with schedules changed last minute (even Christmas Eve) Delivery issues difficult to resolve due to warehouses/dispatch not answering or hanging up Frequent warehouse protests and driver shortages created constant customer complaints Overall disorganized environment with little support for employees

Viewing 1 - 3 of 34 Reviews

Glassdoor has 5,364 Sysco reviews submitted anonymously by Sysco employees. Read employee reviews and ratings on Glassdoor to decide if Sysco is right for you.