T-Mobile reviews

3.6

62% would recommend to a friend

(23,190 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Feb 24, 2009
Recommend
CEO approval
Business Outlook

Pros

T-Mobile is your typical big company and for folks with a high tolerance for red tape or folks seeking a nice place to ride out the economic storm it's not a bad place to be. T-Mobile prides itself on providing a work life balance and goes to great lengths to recognize their employees and celebrate success. As a result, the culture among peers is often quite friendly and there generally exist a culture of wanting to help co-workers out. In addition, T-Mobile spends a lot of money and effort attempting to reinforce these values so trips to management seminars are not out of the question (assuming the current economic climate has canceled these perks). As for the pay package it is fair and the benefits including employee rate cell phone service are quite nice.

Cons

Innovation is contained within a few isolated groups at T-Mobile. Everyone else is expected to merely follow along and just not rock the boat. As a result, people who are creative and pride themselves on effecting change would likely find T-Mobile to be a bit stifling and slow moving. What's worse, this is actually a problem that has been discussed at company meetings, however despite the expressed outward desire to address this by top level execs you will often see the folks in the rung beneath these execs focus on the status quo unless the idea comes from the top. An additional challenge is that despite the fact that T-Mobile touts internal mobility as a big plus for working there many managers seemingly ignore internal requests and often fail to process interview requests for qualified candidates. As a result, I would strongly advise candidates to lower the value they place on moving around as an option because many managers simply ignore interview requests. Also given the current state of T-Mobile's business where the company has already frozen pay raises for 2009 and had started to cut back Travel and Entertaining budgets as early as Q2 2008 I would warn candidates that many of the perks that you might hear about at T-Mobile will likely not be the case going forward. As trips, retreats, group events, etc will likely receive very little funding until their current economic situation rights itself. As a side note, one should not kid themselves in that there are definite tensions in the organization. Retail is often at odds with the online store and the dealer channel. Some marketing teams do not like each other and have leaders who actually despise each other.

2.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Good physical work environment, convenient location, well-known company locally.

Cons

Not seen as a leader in its industry, and does not see itself as anything near a leader. No concept of employee development/training as preparation for future leadership grooming. Petty approach to spending on training and travel, while at the same time large waste of funds be executive level management. Some very old-style managers who have repackaged themselves into innovators. Way too much time spent on conference calls and political point-scoring on those conf calls.

1.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

T-Mobile has great benefits and above average pay for Springfield, Missouri. You may dress pretty much any way you want which becomes rather sickening when people wear their pajamas and such. It's a very unprofessional atmosphere, but a good place to work if you don't like to look nice every day.

Cons

Many of the team leaders and members of management have poor grammer and act unprofessional. It's hard not to just laugh out loud at some of the yokels in management positions. Customer Care Reps have to hurry through calls to keep call handling times low so customers get unsatisfactory service and have to call back in. Working there was an overall nightmare.

Viewing 355 - 357 of 23,190 Reviews

Glassdoor has 24,572 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.