T-Mobile reviews

3.6

62% would recommend to a friend

(23,170 total reviews)
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Srini Gopalan

50% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook

Pros

• None, unless you count the possibility that magenta and black might be your colors — if they bother to provide you with the required uniform. • You might believe you’re getting a service discount, but beware: “lost” devices, unexplained charges, and exorbitant fees can quickly eat away at any credit. Had over $1,500 vanish within weeks, due to them significantly altering personal account to the extent that they erased it in its entirety and cannot find it and even for employees, the app would not display full billing details. If this is how staff are treated, imagine the customer experience. Each bill viewed is the same, current, bill. You cannot backtrack old bills and they refuse to assist.

Cons

Targeted exclusion disguised as “team culture.” Employees who aren’t part of the favored inner circle are deliberately left out of conversations, lunch breaks, and group activities — even while sitting at the same table. The goal seems to be isolation, not collaboration. • Catchphrase hypocrisy. The company pushes slogans like “One Team” and “Integrity First” but routinely tolerates or participates in behaviors that contradict those values. The gap between the public image and the actual work environment is staggering. • Hostile work environment through social and professional sabotage. Certain managers and team members monitor employees for any perceived misstep rather than offering support, creating an atmosphere of constant surveillance. Management treats mobile experts like Bob, and although accepted into fight club training metaphorically, management will physically threaten to fight you for funsies and their own personal stress relief. Management will goad staff on with vulgar verbiage that rhymes with wussy and implies the same. • Retaliation against legally protected leave. Employees who use approved FMLA leave can expect subtle but damaging retaliation afterward, from reduced hours to performance scrutiny. • Management’s passive approval of bullying. Even when leadership witnesses exclusion or hears about it, the response is either dismissal or justification, signaling that the behavior is acceptable. • Accountability exists only on paper. Reporting channels give the appearance of compliance, but real action is rare unless it benefits leadership’s inner circle. • Potential disregard for federal protections. Actions and policies suggest a pattern of ignoring or undermining rights guaranteed under federal law, including FMLA and EEOC guidelines.

2.0
Aug 1, 2025

Disappointing for long-time remote employees post-merger

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing that I can think of.

Cons

I successfully worked remotely for over 15 years at Sprint, consistently delivering results. A few years after the merger, T-Mobile abruptly ended flexible work arrangements and forced employees back into the office—regardless of performance, tenure, or job function. It showed a complete disregard for the proven effectiveness of remote work, employee well-being, and evolving workplace norms. Instead of trust and flexibility, the attitude became “rules are rules,” no matter how outdated or counterproductive those rules might be.

Viewing 193 - 195 of 23,170 Reviews

Glassdoor has 24,550 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.