Happy employees = happy customers. Sad employees = a company going out of business!
Pros
To start with, the people in my work place are wonderful people. We all share the same goal of making sure our customers are happy with T-Mobile. We love people and interaction with the public is what we love most. T-Mobile also has great benefits, such as medical, dental, eye care, and cell phone service. They also give discounts on phones and accessories and allow us to have a free home phone service. The pay is good and the work place is clean and you know customer like to visit our stores. I find personal satifaction when helping our customers.
Cons
The disconnect is the people they hire and put in place over you. They out of touch. There are so many examples I don't know where to begin. My boss doesn't understand the wireless industry. My boss acts as though we are try to produce. E-mail from my boss are usually negative and her conference calls are all too often bashing all the managers of how poorly we are doing. The T-Mobile values on paper are great. Management does not live the values. They treat their employees like they are numbers. They're actions don't align with their values. My boss doesn't truly listen, instead she will attack your charactor if you disagree with her ideas. Your ideas are only good if they achieve you own personal gain.