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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,144 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      3.0
      Jan 20, 2010

      I like it.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile has a good reputation and to some degree there is flexibility. Good benefits. Nice facilities. I like that there are work out facilities and that the offices are kept clean with little "perks" for the employees at the work location.

      Cons

      Opportunity for advancements aren't great especially for folks that chose not to relocate. There are times I'm skeptical about what I'm told versus what is really happening behind the scenes. I wouldn't say that I don't trust management but I have to say that I'm cautious not to take everything on face value.

      4.0
      Dec 31, 2009

      T-Mobile means well, but needs some traction in order to compete

      Customer service representative, call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      I agree with reviews of T-Mobile as being diverse and relaxed in terms of the call center work atmosphere. I also find that a positive attitude will be reflected in the day to day work operations. I don't find it difficult to stay abreast of new developments in policy and procedure in the sense that if you are quick on the uptake and have an accurate concept of the pace of progress you should be able to keep up. The benefits cannot be beat, not to mention the benefit of a steady paycheck nowadays. The pay is competitive, although not necessarily reflective of the skill/intelligence level or even the dependability of the employee.

      Cons

      Sadly, one of the downsides of my position is the attitude of the customers towards customer service representatives, and the naivety with which they handle their accounts and affairs. The other major challenge is the "loyalty at all costs" mentality that the middle management visits upon the front line employees. I doubt if this is a condition that is any different from any other major wireless/retail corporation, but it can make you feel like they are dangling your job in front of you like a pork chop and you have no alternative but to throw your personal life/family commitments/mental or physical health under the bus in order to keep your job and (potentially) receive all of the benefits that they promise.

      3.0
      Dec 20, 2009

      At the bottom looking up!!!

      Rsa
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile USA is a decent company for a college student to work for, they have great benefits and the pay is decent.

      Cons

      At the bottom of the wireless industry, company is really ran by a German company (DT), they only hire part-time reps now to fill positions. Company is in need of a boost, either a shake up of upper management or a merger with Sprint Nextel.

      Viewing 23104 - 23106 of 23,144 Reviews
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      Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.