T-Mobile Store Operations Associate reviews

Sr mgmt is not consistent. Too many departments are doing their own thing and when things are rolled out on a national level, there was not enough thought put into how it would impact on a store level. Nor was their the support from all departments. Commission level for a store manager was changed recently. None of the sales reps are on a quota except store mgmt Literally, in the first 2 months, part time reps were making more commission then the store manager. The director of retail said in a meeting, "honestly, you were being paid too much."

MICRO MANAGEMENT to a level I've never experienced before in my life! They tell you to run your store as if it were your own business, and then they give you a 100 step plan that needs to be followed. If your store is last in numbers they will try to change your methods, but if your store is number one in the whole market, they will also try to change your methods. They keep changing their mind and telling you to do something one week and then completely change it the next week, and then change it back the following, and then change it again in two weeks. FRUSTRATING! Also, company added a new value called "Stay Scrappy" and boy oh boy, are they getting cheap! Cutting labor budget, not giving us pay raises one year, ending All Hands meetings which I looked forward to attending to replace it with 6 times a year store meetings. I used to love coming to work, now I hate it and I go home crying at least once a week, only to be called at 11:30pm by my boss to do more work.