Overtime is consistent and mandatory at about 3/4hrs a week most every week. This gets old fast, we used to have a reprieve in the summer but lately with Covid it’s constant. Volumes can be high and job can be stressful. Making a lot of much needed technology changes but have implemented them poorly, so often it takes 2+ attempts to do a simple task which day in day out can be so frustrating. Took away some of our support systems due to organisational changes, and failed to implement appropriate solutions. We are now required to reach out to leadership for any questions on complex issues and often wait for long periods for answers while clients hold. Some members of leadership do not respond at all or engage in our group conversations. It’s often left to the same 1-2 members of leadership to support us 99% of the time. There are some teething pains since the aforementioned structural changes which I expect will be addressed, but leadership is slow to respond to our concerns and often we make the same complaints multiple times and they fall on deaf ears. We never receive any updates or response after being told something will be investigated / followed up on. These suggestions are to improve the firm so associates want to stay & clients are kept satisfied, we are not just trying to complain. Overall a good paying job & great company if you can tolerate these unnecessary and frustrating obstacles -specific to this role.
