What's wrong with me now is absolutely correct
Pros
recession proof employment, unless the market were to dive like in 2008 you'll pretty much always have this job as long as you can tolerate it
Cons
EVERYTHING - the writer who posted "what's wrong with me now" got it spot on ! ....In PSC we are constantly micromanaged!. There are only two types of employees at TRowe; those who are under the bus, and those who are constantly throwing you under it. The only incentive to hit numbers and meet metrics is so you can stay out of trouble, but given that all mistakes are blamed on the front line customer facing phone reps that's pretty next to impossible. Supervisors are a special kind of absent, when they are around they are too busy to help you, but instead will sit at their computers and stalk your online activity. The only thing that matters to anyone with a title is answering as many calls as possible, not that they would actually log in and assist with that effort. This is all they know. When it comes to solving problems you will dismissed and told to ask someone else. It''s bad. General managers - another very elusive bunch. Not accessbile, not accountable, not concerned with the welfare or morale of the workforce that takes the brunt of all the stress both externally from clients or the ridiculous demands forced upon us. If you like "don't question a thing" dictatorship style management you've found the place. If you want to be valued for your work and compensated fairly seriously reconsider working here. You will regret it.