T2 Systems reviews

Training was not management-organized when I first started, you learned from busy co-workers/training-videos/T2-documentation and by practicing with the System Software, while working on cases/projects; and sometimes after a senior co-worker leaves a department vital-knowledge wasn’t always retained in that department (except maybe buried in old cases) until rediscovered by someone else and then hopefully documented in Salesforce as a “Solution” or “Knowledge Article”; also the PARCS (hardware related support) Specialist was capable of handling most support cases because they were require to be familiar with system software “Flex” as well; but Flex Specialist were not expected/encourage to learn/understand how the hardware works with the software which limits their trouble-shooting capabilities when they were on pager duty or PARCS person wasn’t available for a new urgent case

Engineering upper management are very out of touch with the "situation on the ground". No performance incentives of any kind for "normal" employees. Only management are eligible for any type of incentive based compensation. Support has basically been shifted entirely to engineering. Engineering was split into two divisions to make this the official "new normal". Commitment to long term development goals are basically non-existent. The real goals are often dictated by what the current crisis is. Team members have been shuffled between teams far too much. It is hard to get any rhythm within a team when the players are changing every month. No significant releases of any product in well over a year. It is impossible to fix the foundation of the software systems in play with maintenance/patch releases. Company needs to grow up. The party culture doesn't serve the company well anymore, and hasn't for quite some time.