Question 1

Is TELUS a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at TELUS have rated their employer with 3.2 out of 5 stars in 691 Glassdoor reviews. This is a lower than average score with the overall rating of TELUS employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at TELUS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TELUS.

Question 2

Does TELUS pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at TELUS with 3.3 out of 5 stars based on 691 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TELUS.

Question 3

How happy are Customer Service (CSR) professionals working at TELUS?

Accepted Answer

46% of Customer Service (CSR) employees at TELUS would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated TELUS with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at TELUS?

Accepted Answer

Customer Service Representative (470), Sales Representative (447), Sales Associate (215), Business Analyst (206), Manager (157), Account Manager (144), Project Manager (142), Customer Service Representative (CSR) (112), Product Manager (95), Director (89), Account Specialist (83), Senior Strategy Manager (71), Senior Business Analyst (69), Senior Product Manager (67), Software Developer (63)

Question 5

What are the pros of working at TELUS according to real employee reviews?

Accepted Answer

"The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." ((in 937 reviews)); "Great culture and very remote friendly!" ((in 563 reviews)); "Good work life balance and security of a large corporation" ((in 543 reviews)); "Work from home is great" ((in 535 reviews)); "Telus has some great people that work hard and are very professional." ((in 492 reviews))

Question 6

What are the cons of working at TELUS according to real employee reviews?

Accepted Answer

"Poor management and politics." ((in 398 reviews)); "Queueing and low salary." ((in 363 reviews)); "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" ((in 167 reviews)); "Sales targets set by senior leadership without resourcing to facilitate tactical operations pursuant to strategic objectives" ((in 93 reviews)); "Upper management does not care about those on the frontline at all." ((in 76 reviews))

TELUS

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Great benefits but long hours and micromanagement

Great organization with a focus on numbers over clients

Used to be a great role

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