Is TELUS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TELUS have rated their employer with 3.2 out of 5 stars in 691 Glassdoor reviews. This is a lower than average score with the overall rating of TELUS employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at TELUS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TELUS .

Does TELUS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TELUS with 3.3 out of 5 stars based on 691 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TELUS.

How happy are Customer Service (CSR) professionals working at TELUS?

46% of Customer Service (CSR) employees at TELUS would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated TELUS with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TELUS?

Customer Service Representative (470) , Sales Representative (447) , Sales Associate (215) , Business Analyst (206) , Manager (157) , Account Manager (144) , Project Manager (142) , Customer Service Representative (CSR) (112) , Product Manager (95) , Director (89) , Account Specialist (83) , Senior Strategy Manager (71) , Senior Business Analyst (69) , Senior Product Manager (67) , Software Developer (63)

What are the pros of working at TELUS according to real employee reviews?

"The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." ((in 937 reviews)); "Great culture and very remote friendly!" ((in 563 reviews)); "Good work life balance and security of a large corporation" ((in 543 reviews)); "Work from home is great" ((in 535 reviews)); "Telus has some great people that work hard and are very professional." ((in 492 reviews))

What are the cons of working at TELUS according to real employee reviews?

"Poor management and politics." ((in 398 reviews)); "Queueing and low salary." ((in 363 reviews)); "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" ((in 167 reviews)); "Sales targets set by senior leadership without resourcing to facilitate tactical operations pursuant to strategic objectives" ((in 93 reviews)); "Upper management does not care about those on the frontline at all." ((in 76 reviews))

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TELUS

TELUS Customer Service (CSR) reviews

3.2

46% would recommend to a friend

(691 total reviews)

Darren Entwistle

56% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

3.2

Culture & values

3.0

Career opportunities

2.9

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated TELUS with 3.2 out of 5 stars, based on 691 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TELUS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

691 reviews

3.0

Jul 13, 2026

Flexible remote work, but limited growth opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Able to work remotely - They open 24/7, so can choose different working times during the day - Benefits

Cons

- Not much career growth opportunity from CSR role - Micromanagement - Very strict working time, such as clock-in, clock-out - There were some years with no salary growth at all which might be due to merging with Lifeworks

3.0

Jul 10, 2026

Good pay and benefits, but high stress and micromanagement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay Benefits Diversity Career Development

Cons

Micromanagement Job security Overloaded Stressful KPIs

4.0

Jul 8, 2026

Great training and staff, but salary could improve

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great training and compensation and staff

Cons

Nothing much except a little low salary

Viewing 1 - 3 of 691 Reviews

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Jobs at TELUS

Client Service Manager

Client Service Manager

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

United States

View job

Content Reviewer - US

Content Reviewer - US

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TELUS

TELUS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible remote work, but limited growth opportunities

Good pay and benefits, but high stress and micromanagement

Great training and staff, but salary could improve

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