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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,637 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      9K reviews
      5.0
      Dec 1, 2011

      A place where you'll get to leverage your skills in challenging situations!

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -high performance company -great work/life balance -mobile (aka work from home and office) workforce -smart team members -high energy team members -customer focused -environmentally/socially responsible -great benefits/compensation package

      Cons

      -some inefficiencies in processes/systems used (but getting better) -complicated organization structure (but getting better) -some procedures are too rigid to follow (but mandatory) and slows down execution

      5.0
      Nov 25, 2011

      Flexible work culture; supportive of employee growth and engagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible work styles: most people work from home once a week - Great benefits - Management encourages employees' career growth and training - Work culture emphasizes on work life balance

      Cons

      - Business and IT processes are different hence it's hard to make org changes in only 1 area - Lack of collaborative culture - Too process driven; hard to embrace innovation

      3.0
      Nov 24, 2011

      The centre is deteriorating rapidly.

      Customer services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good wages and benefits compared with other companies in similar sectors. Thank the union. Great potential for transfers into many departments outside the call centre. This position is the proverbial "foot in the door". New hires are scheduled only morning shifts for many months in so-called "Rising Stars" training groups.

      Cons

      This is a call centre servicing only customers with problems with their TV and Internet services. Senior management views the entire department as a "cost centre" and costs must be minimized. New hires are scheduled morning shifts for many months in so-called "Rising Stars" training groups but after training members are moved to teams that usually work until near midnight. Management is clearly focused on making on-shore agents redundant. Ever increasing outsourcing to Manila is the means by which pressure is applied. The best employees are rapidly departing on other career paths. Senior employees are being fired for increasingly trivial reasons.

      Viewing 8341 - 8343 of 8,637 Reviews
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      ReviewsTELUS reviews

      Glassdoor has 10,067 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.