Is TELUS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TELUS have rated their employer with 3.6 out of 5 stars in 108 Glassdoor reviews. This is a higher than average score with the overall rating of TELUS employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at TELUS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TELUS .

Does TELUS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TELUS with 3.7 out of 5 stars based on 108 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TELUS.

What are the top reviewed jobs at TELUS?

Customer Service Representative (470) , Sales Representative (447) , Sales Associate (215) , Business Analyst (206) , Manager (157) , Account Manager (144) , Project Manager (142) , Customer Service Representative (CSR) (112) , Product Manager (95) , Director (89) , Account Specialist (83) , Senior Strategy Manager (71) , Senior Business Analyst (69) , Senior Product Manager (67) , Software Developer (63)

What are the pros of working at TELUS according to real employee reviews?

"The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." ((in 911 reviews)); "Great culture and very remote friendly!" ((in 561 reviews)); "work from home was good" ((in 548 reviews)); "Good work life balance and security of a large corporation" ((in 547 reviews)); "Telus has some great people that work hard and are very professional." ((in 508 reviews))

What are the cons of working at TELUS according to real employee reviews?

"Poor management and pressure to meet quotas." ((in 387 reviews)); "Queueing and low salary." ((in 366 reviews)); "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" ((in 170 reviews)); "Sales targets set by senior leadership without resourcing to facilitate tactical operations pursuant to strategic objectives" ((in 94 reviews)); "Upper management does not care about those on the frontline at all." ((in 78 reviews))

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TELUS

TELUS Customer Service Representative CSR reviews

3.6

41% would recommend to a friend

(108 total reviews)

Darren Entwistle

33% approve of CEO

30% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

2.7

Senior management

Customer Service Representative (CSR) employees have rated TELUS with 3.6 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TELUS is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

108 reviews

3.0

Feb 10, 2021

I'm glad I got out

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good money, ok benefits. Fine if you need steady work and don't mind customers

Cons

It's customer service at a big corporation with no flexible hours for schooling or childcare

3.0

Jan 16, 2021

Good place to work but I wouldnt call it a platform for a career

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible and understanding mentors that accommodate their employees

Cons

It's a mess and could benefit from a clean up

5.0

Jan 4, 2021

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Happy place to work and with outstanding leadership skills

Cons

Some accounts have low compensation

Viewing 100 - 102 of 108 Reviews

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TELUS

TELUS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I'm glad I got out

Good place to work but I wouldnt call it a platform for a career

None

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