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      TIAA

      Engaged Employer

      TIAA reviews

      3.7

      65% would recommend to a friend

      (4,018 total reviews)

      Thasunda Brown Duckett

      55% approve of CEO

      53% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.9

      Compensation and benefits

      3.6

      Culture & values

      3.4

      Career opportunities

      2.9

      Senior management

      TIAA has an employee rating of 3.7 out of 5 stars, based on 4,018 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TIAA employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Apr 14, 2012

      Interesting

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The money is fairly good

      Cons

      The management usually sucks at their jobs

      5.0
      Apr 10, 2012

      For a call center, great place to work!

      Individual consultant (inbound )
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great benefits package - Traditional pension plan where TIAA-CREF will automatically deposit funds into a retirement account for you - A 401k plan ON TOP of the pension where they match you dollar for dollar up to 3% - 20-23 paid vacation/personal days off, on top of the 10 Federal holidays off with pay - Most managers have been in your role, so they understand how important you are and the struggles you go through - Great brand reputation, #1 in Trust - Feel good about working for a not-for-profit - Opportunities for self-development - Better pay than similar jobs at other companies - Competitive products, low fees - Decent bonus structure, it's not uncommon for guys in this position to make $10k-$15k annual bonus. And the positions you can get promoted to can be around $30k annual bonus. - Lots of good, sharp people here

      Cons

      - Systems are below par, but they are putting great effort to improving them now - Communication between departments is terrible, so processing units don't know what front line reps are doing and vice versa - Products and processes are VERY complicated, so it's difficult to understand at first, then it's difficult to explain to the clients - A lot of band-aids in the infrastructure, which lead to more confusion. We need an overhaul, which they are currently working on - It's a call center, so you're sitting down and on the phone all day - Because of the complexity of products, and the struggling infrastructure, it's not uncommon for a rep to give bad information to the client, then the client calls back angry and you get to bear the brunt of it

      2.0
      Mar 8, 2012

      The culture does not support innovation or creativity.

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      My manager was personally interested in the success of his team.

      Cons

      The corporate culture is struggling to change and has an assembly line mentality. Longevity within the organization is the only thing given credibility in the workplace. New employees (less than 5 years) are largely ignored, and constantly told by all levels of management that they need to be around longer in order to "understand" how things work in the company.

      Viewing 3829 - 3831 of 4,018 Reviews
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      Glassdoor has 4,414 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.