The company has lost much of what made it a great organization and what set it apart from most Fortune 100 companies. It used to care about how employees/customers/participants were treated, now, it is very bottom-line oriented. This is often to the detriment of customer service. However, if you are a client in the wealth management category (i.e. you have $$), then you will be treated a little better. This place was known for having really smart employees, now there are many idiots who simply know how to play the politics in senior positions. Morale suffers.