TIAA reviews

3.7

65% would recommend to a friend

(4,009 total reviews)

Thasunda Brown Duckett

55% approve of CEO

54% positive business outlook

TIAA has an employee rating of 3.7 out of 5 stars, based on 4,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TIAA employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Oct 19, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are very fair. However, they now expect you to give up your nights and weekends for the greater good. They are now like every other Company where the executives are paid millions in bonus, but the rank and file may get nothing for their hard work. The Company became this way under the leadership of Herb Allison who ascribed to Jack Welchs philosphy. He instituted a rank and yank system that is still being used to this day. The system sounds fair since you would think that the best employees would be the best compensated, but their rating system is inherenty unfair and can be manipulated. Also, the members of the executive team are not subject to this system.

Cons

No set career path. Very few opportunities for advancement.

2.0
Oct 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay is among the top in the industry for call center representatives in the Denver area.

Cons

The management is extremely poor, from the top down. The products are extremely difficult for the employees to understand (particularly TIAA Traditional). The biggest product, TIAA Traditional, is clearly a fraudulent product and most investors in this product do not have the savvy to understand they are tying there money for a minimum of 10 years. Further, the company is extremely slow with processing. Rather than acknowledging a need to fix the problem, blame is passed from department to department for weeks to months on end, meanwhile, the customer is not being served.

1.0
Oct 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits! The retirement benefits are great, and the vacation time is generous.

Cons

Senior management will not hear bad news. They have a policy of "Shoot the messenger", and as a result, no one is willing to be the messenger. This makes Senior Management completely in the dark about major issues that are common knowledge to the rank and file. There is a complete disconnect between Senior Management and the rest of the company,

Viewing 3997 - 3999 of 4,009 Reviews

Glassdoor has 4,405 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.