TJ Maxx reviews

3.4

54% would recommend to a friend

(9,985 total reviews)
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Ernie Herrman

49% approve of CEO

44% positive business outlook

TJ Maxx has an employee rating of 3.4 out of 5 stars, based on 9,985 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TJ Maxx employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Jun 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee discount works at 4 different stores (HomeGoods, Marshalls, HomeSense). They pay for holidays the store is closed. Time and a half for working on open holidays. The company does have some generous giving programs.

Cons

Top priority is selling credit cards to customers even for employees who work in the back room and never see customers. State minimum wage went up and associate salaries were not increased accordingly. New employees make more than some long term employees. Store hours are longer than they need to be. There is no reason for these stores to be open 9am-10pm. It just makes employees overworked and tired. It comes down to management. This makes a huge difference in every aspect. You need to get customers to sign up for Credit Cards. The push to get customers to donate to charity drives so TJ Maxx can get a tax deduction and put out a press release is unfair to associates. Credit Cards! Credit Cards!! (this is how it feels to work in the store)

1.0
Dec 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, good vacation and personal time, bonuses, flexible hours, able to request time off

Cons

Toxic work environment that no one does anything about, harassment/sexual harassment in the building that goes pushed under the rug, impossible to get rid of managers that are harassing people: all they’ve ever told me was that “they’re documenting him/her and I won’t know what happens to him”. The statement below is from another Glassdoor review that is 100% exactly how I feel: Most of the managers are unnecessarily aggressive and hostile. They repremand harshly for very minor mistakes. This was occuring even while I was still on my first few days on the job and had recieved very little training. I'd even be scolded for making a mistake on a task I was doing for the first time even. Or for not knowing where an item went in the store on my first few days there, when I didn't know any of the departments. Sometimes I'll be repremanded for no reason, or proactively before doing something wrong, as if the manager just assumes I will make a mistake. Often talked down to and with a rude tone. - I recieved very minimal training, almost no training at all, which made the job very difficult to begin with. I basically had to figure things out for myself. I had no prior experiance in retail so it was very confusing. When I tried asking for help, I was treated like a simpleton, and managers met my questions with extreme aggitation and annoyance, as if I was expected to know a job I had never done before immediately upon being hired. Often when asking how to do a task I was met with answers such as 'figure it out' or 'use your brain' in a very harsh tone, which made me feel stupid and small. - Managers demand an unreasonable sense of urgency. Ask me to do things both in terms of high quality but also high speed. If I focus on quality, I get repremanded for not working fast enough. if I focus on speed, I get repremanded on not doing a good enough job. Rarely seems to be a way to do it in a way that the manager wont get mad. - Poor centralized leadership. 5 managers running around each acting like they are in charge. They all have different ideas on how to do various tasks, and will give contradicting information on various subjects. On occasion I've be told to do a task a certain way by manager #1 only to be repremanded by manager #2 because I wasn't doing the task according to thier style of doing things. Other times I'd be told to do a task by one manager, only to be interupted by a different manager demanding I do a task for them. Then before I could return to the first task, I'd be repremanded by the first manager, who would act as if I'd abandoned the task that they had originally given me. Overall, incredibly toxic and abusive work atmosphere where managers act with no restrictions and workers are treated very badly.

1.0
Dec 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Cheap merchandise to fill your house with useless nicknacks

Cons

Does not care if you have a family, changes schedule without warning, plays favorites and promotes friends, or “right person.” Keeps you around because you are a reliable doormat, but refuse to promote you even though you are tasked with doing all of the managers tasks. Pay is too low, been with the company for over 3 years now, and promised manager, yet no promotion.

Viewing 25 - 27 of 9,985 Reviews

Glassdoor has 10,210 TJ Maxx reviews submitted anonymously by TJ Maxx employees. Read employee reviews and ratings on Glassdoor to decide if TJ Maxx is right for you.