Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TSP

      Is this your company?

      TSP reviews

      4.1

      83% would recommend to a friend

      (270 total reviews)
      avatar

      Frank Gonzalez

      84% approve of CEO

      69% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.0

      Career opportunities

      3.9

      Senior management

      3.9

      Compensation and benefits

      TSP has an employee rating of 4.1 out of 5 stars, based on 270 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TSP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      270 reviews
      1.0
      Sep 12, 2016

      Okay Company if you Want to work alot and not make money

      Associate storage engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a field service company so everyone is spread out but that doesn't stop them from helping each other out. If you have a problem in the field you can email the whole company and most likely get an answer pretty quickly from around the country. No office to report to so your working from home until you get a call. They pay a penny above the national mileage rate for all the miles you have to drive (.55 cents)

      Cons

      pay is horrible. Barely paying a living wage for positions they want you to be on call for 24/7. Which is fine for young employees but people trying to support a family isn't easy. Is doing everything it can to make sure it doesn't have to pay overtime. Most companies the work week is Monday thru Friday with Saturday and Sunday counting towards that week if you have to work those days. Not this Company your work week is Saturday thru Friday with the old week ending at 5 pm Friday and the new week starting at 5:30 Friday so if you get called in to a job after hours on Friday it isn't considered time towards the week ending its time towards a new fresh week. Also told at hiring that even if you dont get a call your still going to get paid 8 hours a day because you are sitting around waiting for a call and doing Web Based Training. But say you end the week with 47 hours and 7 of those where spent at home doing web based training and 40 hours of work in the field your managers will tell you that you have to get rid of that 7 hours because you weren't really working that day. Or if they give you a day off like 4th of July or Labor day or Memorial day they will pay you for 8 hours on that day as holiday pay. But if you go over 40 hours the rest of that week they will make you get rid of those 8 holiday hours. All this penny pinching when the last few calls and company emails are about how much they are expanding and all the new contracts they are getting etc etc then 2 days later have the area managers send out emails about how they are cracking down on anyone getting OT. So we are growing as a company making more money and handling more calls yet they can't spend any of that money on you it has to be spent promoting their children and brothers not the people in the trenches doing the work and handling 20+ service calls a week driving 100 miles a day. Also I know its not standard for companies to cover a workers lunch but in the IT field service industry if you spend 12+ hours on a job site working they will usually cover your slice of pizza. Not this company because if your within 150 miles of your home no matter how long you have been at a job they say get your own damn slice of pizza. Also the company has a habit of dispatching calls for say LA to someone who lives in Iowa and instead of the person in Iowa being able to call someone and say "hey there was a mistake fix this" its now their job to find out who is Working in LA that handles this level of work and dispatch it themselves. And if you ask a manger in the area to help they will as long as they aren't busy playing golf at 2pm on a Tuesday. Health Benefits suck was better off on obamacare

      avatar
      TSP Response
      9y
      Thank you for taking the time to give us so much feedback. It looks like you are a current employee so I would strongly urge you to bring these concerns to your management team if you haven't already. If you did, and did not receive a satisfactory response, please speak with our talent management team to help mediate. I also think it’s worth mentioning that TSP doesn't force anyone to come work for us. We might never meet your ideals and expectations of a great company, and if TSP is not for you, that's OK. For your feedback regarding the workweek change - we did that a few years back to align with the workweek of our largest customer, a Fortune 500 company. This was done because of a direct request from our employees saying it would be more efficient to have the work weeks line-up. Our official workweek as stated in the handbook begins Saturday at 12:00am and ends Friday at 11:59pm. With respect to overtime hours and compensation, if a field manager is telling you to alter your timesheet, you absolutely need to let talent management know as that is not acceptable and against company policy. Regarding the holiday hours, we follow federal and state-specific labor standards. For most employees this means OT paid once 40 hours of 'physically worked time' are achieved. As stated in the handbook, holiday hours are 'not considered hours physically worked for OT calculation purposes.' It's certainly discouraging to see your rankings and response of our company; however, it absolutely gives us some things to work on. Thank you again for the feedback.
      5.0
      Jul 19, 2016

      Geez! What a great company with great people!

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technology Service Professionals is a fantastic company to work for and there really is not another place that I would prefer to call home! Our employees are very dedicated to the work that they do and most everyone is very passionate about their jobs here. From personal experience, I have never felt more involved in an organization than I do here and the main factors are the amazing people and the culture.

      Cons

      One of the downsides that I have seen at Technology Service Professionals is that, on occasion, there can be limited access to our employees in the field from the corporate headquarters or even from their managers if it is a busy time of year on one end or the other.

      avatar
      TSP Response
      9y
      WOW...we're humbled by your review. Thanks so much for all the kind words. We're very happy our people and culture are the main factors to why you love TSP. We put a lot of time and resources into both of those items so it's nice to know it's paying off. Having one physical location in Dallas, TX and employees scattered in 38 different states and Canada is definitely a challenge. In today's ever-increasing global and virtual workforce, we constantly have to be aware of our virtual employees and make sure they stay connected to the company. If you have any suggestions, please make sure and get those to our talent management team and/or your manager. Thanks for all that you do to make TSP a great place and cheers!
      5.0
      Jul 16, 2016

      Great Company

      Windows administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company to work for.

      Cons

      Health Insurance could be better

      avatar
      TSP Response
      9y
      We appreciate you taking time out of your day to write a review and really appreciate the kind words. Collectively, the entire country is trying to make health insurance better and we acknowledge there is a long way to go on that front. We try to benchmark our benefits each year against not only our geographic footprint, but also our industry. Having recently moved to the nations largest private health broker as our partner, that has provided us with invaluable tools to continually strive to ensure our benefits are top-notch and competitive. For some background, we have structured our benefit plan as a high deductible plan but with extremely low premiums. The thought around this is premiums come out every paycheck regardless of if an employee is sick. Deductibles are only incurred when there is a need. Just like car insurance, the higher the deductible, typically the lower the premium and vice-versa. We look forward to doing some surveying the latter half of 2016 and first half of 2017 as we prepare for our new benefit plan year. Thanks again for your feedback and best of luck in your new position.
      Viewing 235 - 237 of 270 Reviews
      Related searches: TSP jobs | TSP salaries | TSP benefits | TSP interviews
      ReviewsTSP reviews

      Glassdoor has 299 TSP reviews submitted anonymously by TSP employees. Read employee reviews and ratings on Glassdoor to decide if TSP is right for you.