Is TTEC a good company to work for as a Chat Associate?

Chat Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 168 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate interview questions at TTEC .

Does TTEC pay Chat Associate employees well?

Chat Associate professionals rate their compensation and benefits at TTEC with 2.8 out of 5 stars based on 168 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Chat Associate salaries at TTEC.

How happy are Chat Associate professionals working at TTEC?

66% of Chat Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Chat Associate professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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TTEC Chat Associate reviews

3.4

66% would recommend to a friend

(168 total reviews)

Kenneth D. Tuchman

61% approve of CEO

56% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.7

Career opportunities

Chat Associate employees have rated TTEC with 3.4 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Chat Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

168 reviews

3.0

Mar 1, 2019

Work at Home

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home

Cons

Was primarily supposed to be chat but they demanded more and more that we take calls

3.0

Sep 25, 2017

Chat Room Red

Chat agent

Recommend

CEO approval

Business Outlook

Pros

East to hit commission, coworkers are cool to talk to.

Cons

Turn over rate is high so training new employees is non stop

1.0

Jan 16, 2016

Terrible Company

Chat representative

Recommend

CEO approval

Business Outlook

Pros

you work from home and save money on gas, food, etc. You don't have to get dressed to go in or worry about getting stuck in traffic.

Cons

Terrible management and leadership. The pay is terrible for what they require you to do. The chat team leaders disrespect you and talk to you any kind of way.

Viewing 160 - 162 of 168 Reviews

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TTEC

TTEC Chat Associate reviews

Ratings by category

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Reviews by job title

Work at Home

Chat Room Red

Terrible Company

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