Is TTEC a good company to work for as a Chat Support Associate?

Chat Support Associate professionals working at TTEC have rated their employer with 3.3 out of 5 stars in 97 Glassdoor reviews. This is an average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Support Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Support Associate interview questions at TTEC .

Does TTEC pay Chat Support Associate employees well?

Chat Support Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 97 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Chat Support Associate salaries at TTEC.

How happy are Chat Support Associate professionals working at TTEC?

68% of Chat Support Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Chat Support Associate professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Chat Support Associate reviews

3.3

68% would recommend to a friend

(97 total reviews)

Kenneth D. Tuchman

57% approve of CEO

65% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.0

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Support Associate employees have rated TTEC with 3.3 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Chat Support Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Support Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

97 reviews

4.0

May 9, 2021

Good Organisation

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Nature and team work of the members

Cons

Pressure handling is difficult and it is better to be out

TTEC Response

Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

5.0

Apr 13, 2021

AWESOME BPO EXPERIENCE

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

High salary for a Non-Voice Campaign in 2017

Cons

I am not really sure

1.0

Mar 1, 2021

Terrible management

Chat agent

Recommend

CEO approval

Business Outlook

Pros

work from home was good during covid

Cons

management was awful and unhelpful

TTEC Response

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

Viewing 79 - 81 of 97 Reviews

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TTEC Chat Support Associate reviews

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Terrible management

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