Item: TTEC
Rating: 2
Author: Former employee - Chat Agent

Question 1

Is TTEC a good company to work for as a Chat Support Associate?

Accepted Answer

Chat Support Associate professionals working at TTEC have rated their employer with 3.3 out of 5 stars in 97 Glassdoor reviews. This is an average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Support Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Support Associate interview questions at TTEC.

Question 2

Does TTEC pay Chat Support Associate employees well?

Accepted Answer

Chat Support Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 97 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Chat Support Associate salaries at TTEC.

Question 3

How happy are Chat Support Associate professionals working at TTEC?

Accepted Answer

68% of Chat Support Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Chat Support Associate professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2407), Customer Service Representative (CSR) (818), Team Leader (165), Licensed Insurance Agent (160), Team Lead (152), Insurance Agent (127), Customer Service Agent (121), Customer Service (114), Sales Representative (100), Technical Support Representative (97), Fraud Analyst (87), Customer Service Representative (CSR) II (84), Customer Service (CSR) (78), Inside Sales Representative (78), Talent Acquisition Specialist (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"Good work from home setting very flexible" ((in 964 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 173 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 526 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 438 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "No bonus; pretentious hike (your apartment rent will increase more than the hike they give you)" ((in 98 reviews))

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