Is TTEC a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 2,195 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Custom Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TTEC .

Does TTEC pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,195 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TTEC.

How happy are Custom Service Representative professionals working at TTEC?

50% of Custom Service Representative employees at TTEC would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Custom Service Representative professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Custom Service Representative reviews

3.1

50% would recommend to a friend

(2,195 total reviews)

Kenneth D. Tuchman

51% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Custom Service Representative employees have rated TTEC with 3.1 out of 5 stars, based on 2,195 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jul 8, 2026

Work from home but ethical concerns arise

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The position was work from home

Cons

Lied to customers and didnt really help them

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the opportunity to work remotely. We also take your concerns regarding the customer experience and workplace expectations seriously. Feedback like yours helps us identify opportunities to strengthen communication, support our teams, and continuously improve the employee and customer experience. We appreciate you taking the time to share your feedback and wish you all the best in your future endeavors.

3.0

Jun 25, 2026

Company is fine, but client interactions are tough

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company itself is fine even if you feel like a little cog in a machine.

Cons

The EBay customer service clients were awful.

3.0

Jun 17, 2026

Room to grow, but management struggles and long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Occasional OT, room to grow

Cons

Management, hours, constant change but no communication

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and opportunities for growth during your tenure. We also appreciate your comments regarding management support, work hours, and communication during periods of change. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We wish you all the best in your future endeavors.

Viewing 4 - 6 of 2,195 Reviews

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TTEC

TTEC Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from home but ethical concerns arise

Company is fine, but client interactions are tough

Room to grow, but management struggles and long hours

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