Is TTEC a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 2,195 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Custom Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TTEC .

Does TTEC pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,195 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TTEC.

How happy are Custom Service Representative professionals working at TTEC?

50% of Custom Service Representative employees at TTEC would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Custom Service Representative professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Custom Service Representative reviews

3.1

50% would recommend to a friend

(2,195 total reviews)

Kenneth D. Tuchman

51% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Custom Service Representative employees have rated TTEC with 3.1 out of 5 stars, based on 2,195 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 13, 2026

Values empathy, but it doesn't match the reality of TTEC

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company values and implementing empathy into CS.

Cons

All the pros don't reflect the reality, culture, and people that work there.

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated our focus on empathy and customer service. We also understand your concerns regarding the alignment between our values and your personal experience. Feedback like yours is important and helps us continue evaluating how we support our employees and foster a positive workplace culture. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

3.0

Jun 10, 2026

Great ambiance, but salary is low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Ambiance to work there

Cons

Work life balance and low salary

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the work environment and found the ambiance positive. We also appreciate your comments regarding work-life balance and compensation. Feedback like yours helps us better understand the employee experience and identify areas where we can continue to improve. Thank you for taking the time to share your perspective, and we wish you all the best in your future endeavors.

2.0

Jun 5, 2026

Decent pay overshadowed by a toxic environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay for a customer service role

Cons

Terrible workplace environment, borderline toxic

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the compensation. We also take note of your concerns regarding the work environment, management, and training experience. Feedback like yours is important as it helps us continue evaluating how we support our employees and strengthen both leadership and training programs. We wish you all the best in your future endeavors.

Viewing 7 - 9 of 2,195 Reviews

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TTEC

TTEC Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Values empathy, but it doesn't match the reality of TTEC

Great ambiance, but salary is low

Decent pay overshadowed by a toxic environment

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